I have stayed at this hotel a few times and over the years its been about the same. The staff is friendly and accommodating. The rooms are clean and comfortable, albeit, a little on the small side with two beds.
There was a soccer tournament going on up the street so the hotel was full of kids and families. The...
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Thank you for your great comments regarding our staff and cleanliness. Our goal is to make every guest experience a positive one. When we have busy weekends we try to accommodate all our guest needs and do our best to make every stay enjoyable. Our associates do take the time to pre assign rooms based on the reason for the...
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Don't plan on using the business center at the Marriott in Schaumburg, IL unless you use programs other than MS Office. Hard to imagine a "full service" Marriott with computers and in the lobby and software that is designed for home users. If you are like me and often have to make last-minute changes to Word, Excel, and or PowerPoint...
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Thank you for taking the time to review our hotel. We do currently have our temporary business center set up in the lobby as we are renovating our business center. Once it is complete I am sure you will be very please with the upgrade not only to the space, but also the equipment. I hope that when you are...
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This is a hotel that tows the line for Marriott quality. The reason I gave it 4 instead of 5 stars are as follows:
1. Room is a little small and there did not seem to be many room choices
2. Concierge lounge is a bit small
3. The location feels detached from other businesses
4. Nothing EXTRA or above...
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Thank you very much for your scores in regards to cleanliness, value, and service. We have an amazing team that truly values our guest and lives the service culture. Our goal is to always make every guest experience a wonderful one. We have several repeat guests and the concierge lounge level is very popular with many of them. We look...
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Great location and staff are offset by noise from either the freeway located next to the hotel or from adjacent rooms. I was very surprized by the amount of noise that came throught the walls of the adjacent rooms. The people in the adjacent rooms were not screaming just the insulation if any was poor. I might except this amount...
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We are excited to hear that you and your daughters enjoyed your time here at the hotel during your recent visit. Our location is very convenient to all the local attractions. We also have an outdoor pool that opens up in June. In regards to the odor in the room please except our apologies, we have researched the issue and...
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I stayed with my two daughters for a girls night. I got a great price on Priceline, name your own price. I checked the Marriott website and others and the normal price for a room here is about $179/night, which I would NEVER pay, after staying here. We had a room with two double beds. The bathroom was teeny tiny...
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Upon first arriving in our room, 702, it appeared to be clean. Bed was made nice, bathroom very clean, carpet swept etc. However, when I pulled the sheets back the sheet was dirty. There was a brownish/greenish spot that looked like snot on it and it was not a stain. I have worked in a hotel and I know the...
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I would like to take this time to apologize for your experience. Our goal is always to make our guest stay enjoyable. We do change our linens on a daily basis; however once again please except our apology for your experience. I am glad that once you made us aware of the issue that it was taken care of immediately....
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First time at this hotel after several years. I enjoyed my stay overall, although front desk staff is snippy and rude on occasion.
For those driving, this hotel has an adequately large parking lot (free) surrounding the hotel. Disappointed that no refrigerator is in the rooms, even on the executive floor where I was located. The executive lounge was comfortable...
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Thank you for taking the time to write your review. I am glad that you had a wonderful experience. I will be sure to speak to the woman in the concierge lounge regarding your suggestions. Although I appreciate your feedback and photo, the item in questions is a standard amenity. I look forward to your next visit.
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This is a great business hotel but I was suprised to find both an indoor and outdoor pool. I stay here when I am in the Schaumburg area and really like it. The rooms are clean, staff is great and they make every stay easy. A shuttle to take you to the mall or favorite place to eat is also...
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I would like to thank you for your great comments about our team and the hotel. Our biggest asset is our team members who truly make a difference. On behalf of all of us we genuinely appreciate your comments and look forward to your next visit.
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We checked in and we basically not given a run down of how things were run. They have no refridgerator in the rooms, which would have been nice to know ahead of time. We threw out some milk and refused leftovers from fine Chicago eateries the entire stay only to find out that we had to request a fridge from...
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First let me start off by apologizing for your experience. Our goal is always to make every guest experience a great one. I have spoke to the gentlemen you referred to who is our Front Office Manager Migidi Tembo and reviewed what happened with the shuttle that night. We took your feedback and made changes to how the shuttle service...
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I just spent a night at this Marriott hotel and it was absolutely beautiful. I know I have been there before but it has been a while. Nonetheless, I must say that the facilities were immaculate and the service 5 star. Thank you for making the marriage retreat a sweet treat.
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I would like to thank you for your wonderful comments regarding your stay and our staff. Our goal is to always make every guest experience an enjoyable one. We enjoyed hosting your event and look forward to your next visit.
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