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Extended Stay America - Chicago - Woodfield Mall

2.5 of 5
1200 American Lane, Schaumburg, IL 60173
Hotel amenities
Extended Stay America - Chicago - Woodfield Mall
Ranked #11 of 25 hotels in Schaumburg
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18 reviews from our community

    Trip type
Traveller rating
    13
    2
    0
    2
    1
Date Rating
Baden, Switzerland
2 reviews
4 of 5 stars Reviewed 15 May 2013 NEW

Out of business reasons I was staying at this place for two month. It was a pleasant stay and the staff very friendly. Only complain goes to the cleanliness of the rooms. As I stayed eight weeks, the rooms was not always fully cleaned. Sometimes it remained dusty. Not a big deal but more would have been better.

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Manager_11525, General Manager at Extended Stay America - Chicago - Woodfield Mall, responded to this review
16 May 2013

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our friendly staff; however, we apologize for the level of cleanliness in your room. I am working with the housekeeping staff to improve our procedures, ensuring each guests room is cleaned as well as dusted from top to bottom. We continually... More

Monroe, Ohio
1 review
5 of 5 stars Reviewed 4 May 2013

I stay frequently at this hotel as I work in Chicago. Nice rooms after the remodel. Staff excellent and helpful with any problem I have. Friendly management. Choice of two fully equipped gyms that are very close that hotel has an agreement for guests to use. I have plans to continue using this hotel in the future.

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Schaumburg, Illinois
1 review
5 of 5 stars Reviewed 21 February 2013

From day one we were treated like family by the staff. My family of five stayed here for over a month while we waited for our home to close. Everything was clean and comfortable. Our room was spacious with a king size bed and a separate living room. I would recommend this place to anyone!!!

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MackenzieChicago, Manager at Extended Stay America - Chicago - Woodfield Mall, responded to this review
29 March 2013

Thank you for the fantastic comments. We really are a great choice for people relocating and waiting for their home to be ready to move into. We are glad it worked out postively for you! More

San Jose, Costa Rica
1 review
5 of 5 stars Reviewed 17 February 2013

A cliché phrase, but that's how I feel at the ESA Woodfield Mall. I've stayed at the hotel three times over the last year, and have been amazed at the service and overall value of the hotel. Very clean rooms and beatiful decor, and excellent, professional and very friendly hotel staff. Would recommend this highly to anyone planning on travelling... More

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MackenzieChicago, Manager at Extended Stay America - Chicago - Woodfield Mall, responded to this review
29 March 2013

We can't hear enough of a guest telling us we are their "Home Away from Home." That is what we strive for and it appears that we were successful. Thank you so much for the comments. More

Schaumburg, Illinois
1 review
5 of 5 stars Reviewed 11 February 2013

Relocated to Schaumburg in October. Have lived at Hotel until finding a permanent home. Hotel is clean with nice newly remodeled rooms. Staff is very freindly and helpful. Location is very convenient to shops and restaurants

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MackenzieChicago, Manager at Extended Stay America - Chicago - Woodfield Mall, responded to this review
29 March 2013

Thank you!!! Our location has always been terrific, but the remodeling is what truly set us apart from the competetion. I am so happy you enjoyed your stay. More

Schaumburg, Illinois
1 review
5 of 5 stars Reviewed 18 January 2013

Prior to retirement I traveled Coast to Coast as a Consultant and had the opportunity to stay at several Hotel/Motels. The Extended Stay here in Schaumburg is overall the best experience I have had at a hotel. The Staff and Management are extremely accomodating, friendly and professional.The newly remodeled rooms are just great ! The decor is excellent and the... More

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MackenzieChicago, Manager at Extended Stay America - Chicago - Woodfield Mall, responded to this review
29 January 2013

Thank You for taking the time to write such a complimentary review. It is very important for us to make everyone's experience the best it can be. This is a great affirmation of the hard work the staff puts in. We will continue striving to make all of our guests as happy as you. Again, your time and comments are... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 18 January 2013

My company regularly has international associates coming into the area at a moment's notice. I know that the staff at the Woodfield Execustay will accommodate my needs at the drop of a hat. I know that each of my associates will be able to check in and get settled without any problem after their long international flight. The associates themselves... More

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MackenzieChicago, Manager at Extended Stay America - Chicago - Woodfield Mall, responded to this review
29 January 2013

Thank you so much for the kind words. We work really hard on making our hotel a "Home away from Home". Our staff will be very excited to read your compliments. Your business means a lot to us, and we appreciate the great partnership we share. More

Denver
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 7 October 2012

The staff here are superb. They are kind and friendly, will stop what they're doing to help, have coffee and tea ready and waiting for the guests, have suggestions and directions for sight seers - they make this hotel better than the physical condition. The building is undergoing updates in some areas - paint and carpet changes - so the... More

Was this review helpful? Yes
MackenzieChicago, Manager at Extended Stay America - Chicago - Woodfield Mall, responded to this review
23 October 2012

Thank you for your detailed comments about the hotel. It was very nice of you to take the time to do this. I have shared your comments with the staff. I apologize that you had to check out early. Ironically, we started a major interior renovation on October 8th, right after you departed. I urge you to please come back... More

Woodridge, Illinois, United States
1 review
1 of 5 stars Reviewed 2 September 2012

yes the room that i had looks great and clean and everything but the check in really sucks i got to the hotell at 3 am and it is around 11 and now i have to get kicked out i should have eather gotton an extra day for getting the hotel now i have no more money and i have... More

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MackenzieChicago, Manager at Extended Stay America - Chicago - Woodfield Mall, responded to this review
22 October 2012

Thank you for your comments about our Woodfield location. Our published check out time is 11AM however, the staff has been notificed that they should do everything in the ability to extend your check out time if it is possible. I am very sorry we inconvenienced you. Rest assured you situation was addressed with the staff. We are currently going... More

Schaumburg
1 review
5 of 5 stars Reviewed 27 June 2012

The hotel is an excellent property the staff is awesome the service in the last few months has been impecable. Congrats and we LOVE this HOTEL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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ChristopherTM, Manager at Extended Stay America - Chicago - Woodfield Mall, responded to this review
17 July 2012

Thank you so very much for your glowing review of Extended Stay America Chicago - Woodfield Mall. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm)... More

 
 
 
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Additional Information about Extended Stay America - Chicago - Woodfield Mall

Address: 1200 American Lane, Schaumburg, IL 60173
Region: United States > Illinois > Schaumburg
Amenities:
Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #11 of 25 hotels in Schaumburg
Price range (per night): RM271 - 310
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Chicago - Woodfield Mall
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