TERRIBLE!!! Rude staff. Advertised special on booking website advertised free parking, when I was charged, front desk clerk stated "I didn't write the website"...obviously she didn't, but they should follow what was promised. The tub didn't drain, dirty glasses in room. Also, to top off the wonderful trip...the room had some type of bugs as we noticed 2 of the... More

We stayed here while visiting Chicago for a shopping trip, The availability of a 24h shuttle to the Airport and access to the blue line at the airport was excellent and their drivers were so friendly.... The room was good, bed comfortable, plenty of room, nice TV one downside is no refridgerator or microwave, they do have a microwave a... More

I booked this hotel via one of hotwires deals where you can't see the hotel, only the star rating and the amenties. I was very dissatisfied with this hotel. I chose it because it was close to the airport and had a free shuttle (which I could then take and get on the train to downtown) and also because it... More

It amazes me that hotels refuse to update when they are WAY past due. This place is a dump, on the verge of of shutting down. Take a little pride in your hotel! I stayed here on business last week because I got a good deal online & I am a SPG member, but little did I know (after doing... More

The hotel is in need of an update. The bathtub faucet leaked and the tub was stained. I forgot a child's jacket in the room. I called the same afternoon that I checked out so I could have it returned to me. I was transferred to the restaurant, front desk and laundry. No record of anything being found. I called... More

Stayed here for a 2 day business conference. It seems to be in a very odd location. Overall the hotel was better than average. The rooms were clean and comfortable. It is a very odd bathroom - toilet very low to the ground, right in front of a mirror and the shower head is only about 5 feet in the... More

As an airport hotel, the Four Points is more than adequate. Let's face it, the most important components of this hotel is the room comfort, speed at check-in (after a long flight) and the shuttle service. The Four Points comes up trumps on all of this. That's all you really need from a quality airport hotel. More

I recently stayed at the Four Points by Sheraton Chicago O'Hare at both ends of my 10 day trip out of country. I found the hotel through ParkSleepFly.com (from a TA recommendation). Check-in on both times was easy and fast. The rates were great and parking in a fenced/gaited lot was free. The restaurant had decent food (not gourmet) and... More

Room was clean and staff was great. Pool located in a silly spot and you have to basically walk through the lobby to get to it. (Not what most women like to do.) Ice machine and soda machine were broken on my floor. Room service was okay at best. Did love being able to take the shuttle to the airport... More