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Grizzly Jack's Grand Bear Resort

2643 IL 178, Utica, IL 61373
Hotel amenities
Grizzly Jack's Grand Bear Resort
Ranked #2 of 3 hotels in Utica
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842 reviews from our community

Traveller rating
    185
    186
    155
    146
    170
See reviews for
Families
661
 
Couples
24
 
Solo
3
 
Business
11
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Saint Louis, Missouri
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW via mobile

The Villas are nice and spacious. Terrible Mosquitos! Waterpark was nice. Amusement Park was barely an amusement park at all. The food at Jacks was aweful for the value. It was ok if you have a Groupon Special!

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Rockford
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 28 April 2013

the building and rooms themselves are very nice..had a room in the main lodge... no coffee maker in the room the water smelled like sewer-made me throw up after I tried to brush my teeth with it no fitness area even though there was a sign for one..not even a basic treadmill... they should make guests aware to they are... More

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Grizzly_Jacks_Resort, Guest Relations Manager at Grizzly Jack's Grand Bear Resort, responded to this review
30 April 2013

Dear Sammi M, Thank you for your valuable feedback. We do apologize for any inconveniences that you may have experienced. We do have complimentary coffee at the front desk and we are in the process of turning our fitness center into a business center. Please feel free to contact us at bsullivan@grizzlyjacksresort.com with any questions or concerns. More

Travellers are raving about these Utica hotels

Chicago, Illinois, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 19 April 2013

Stayed in vacation villa. The villa had everything and more. Very clean. Enjoyed it very much. The water park was decent. Hot tub was closed during our visit. That blew but water park was clean. Restaurant was a little slow. Sat 10 minutes before anyone greeted us.. Food was ok.

Was this review helpful? Yes 2
Grizzly_Jacks_Resort, Guest Relations Manager at Grizzly Jack's Grand Bear Resort, responded to this review
20 April 2013

Dear Pam N, Thank you for choosing Grizzly Jack's Grand Bear Resort! We are pleased to hear that despite a few issues that you experienced you still enjoyed your stay in the Vacation Villa. We appreciate your comments and hope to see you in the the near future. More

Wauconda, Illinois
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
142 helpful votes 142 helpful votes
2 of 5 stars Reviewed 16 April 2013

We stayed at the Grizzly Jack’s over two nights in September of 2012. Since it was our first waterpark stay, I decided to wait to review it till having visited Wisconsin Dells. The experience between the Dells and Grizzly Jack’s is night and day. We stayed two nights in one of the three room family suites/cabins with Grandparents, other family... More

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Grizzly_Jacks_Resort, Guest Relations Manager at Grizzly Jack's Grand Bear Resort, responded to this review
17 April 2013

Dear Brian_Schoppe, Thank you for taking the time to share your comments with us. They are greatly appreciated and will be passed on to department managers on property. Please feel free to contact us at bsullivan@grizzlyjacksresort.com with any questions or concerns that you may have. More

Melrose Park, Illinois
1 review
1 of 5 stars Reviewed 10 April 2013

We wanted to get away for a few days for my daughter's Spring Break and Grand Bear sounded like the great place! Boy, we're we wrong!!! We were completely disappointed in out entire stay! We booked a villa which was nice and spacious but they didn't have enough towels and only had 1 roll of toilet paper in each bathroom.... More

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Grizzly_Jacks_Resort, Guest Relations Manager at Grizzly Jack's Grand Bear Resort, responded to this review
16 April 2013

Dear KimmieG74, We are very sorry that you were not completely satisfied with your stay. Your feedback is valuable to us and gives us the opportunity to improve for the future. Please contact us at bsullivan@grizzlyjacksresort.com with your concerns or questions. More

1 review
2 of 5 stars Reviewed 8 April 2013 via mobile

For the price there were way too many issues to ever want to go back. Chlorine burned everyone's eyes, water too cold, only certain rules were enforced in the hot tub and pools. Service in the restaurant was HORRIBLE! When we asked (literally had to get up to find a waitress) for drink refills she rolled her eyes at me..... More

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Grizzly_Jacks_Resort, Guest Relations Manager at Grizzly Jack's Grand Bear Resort, responded to this review
16 April 2013

Dear Mkoch1974, Thank you for your comments! Please be assured that we have informed all of the appropriate departments of the issues that you experienced during your stay. We want to provide you and your family with a grand experience. Since we were not able to accomplish this please feel free to contact us at bsullivan@grizzlyjacksresort.com More

Matteson, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 7 April 2013

I took my mother, my two sons, nieces and nephews for a weekend getaway. We booked a villa that cost us over $720 for the weekend which is not cheap. My expectation was that since we were paying for resort accomodations this "resort" would be adequate or at least at par with other family vacation places I've been to the... More

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Grizzly_Jacks_Resort, Guest Relations Manager at Grizzly Jack's Grand Bear Resort, responded to this review
16 April 2013

Dear KimD43, We extend our deepest apologies to you and your family. It is a great disappointment to us that we were not able to make your stay grand. Wonderful customer service should be given throughout property and we will not accept anything less. Please contact our General Manager, Brett Sullivan, at bsullivan@grizzlyjacksresort.com at your earliest convenience. More

Laporte
1 review
4 of 5 stars Reviewed 7 April 2013

Went to Grizzly Jacks (even after all the bad reviews) with 2 other families. Between the 3 families, we had 7 kids, ranged from 4 to 10. This place worked out really well for us. I did not notice the strong chlorine odor in the pool area as other people did. The waterpark was on the smaller side, but perfect... More

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Grizzly_Jacks_Resort, Guest Relations Manager at Grizzly Jack's Grand Bear Resort, responded to this review
16 April 2013

Dear BarbS229, Your feedback is greatly appreciated! It is wonderful to hear that you and your family had a grand time at our resort. We strive to make everyone's stay equally as wonderful. Thank you again and we look forward to seeing you in the future. More

1 review
1 of 5 stars Reviewed 6 April 2013 via mobile

This is the Email I haven't heard back from 6+ days later from Grizzly Jacks Manager!! Confirmation Number: 161734822 Book Date: March 18, 2013 Number of Rooms: 1 Number of Guests: 3 Number of Infants: 2 Check In: March 29, 2013 Check Out: April 1, 2013 Total Stay: 3 Night(s) WEB Room Type: Vacation Villa Rate Type: Grand Standard Rate... More

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Grizzly_Jacks_Resort, Guest Relations Manager at Grizzly Jack's Grand Bear Resort, responded to this review
16 April 2013

Dear Edwardsfamily303, Thank you for your comments. We appreciate that you took the time to make us aware of the issues that you experienced during your stay. The last thing that we want is for one of our guests to leave with the feeling that they do not want to return. Please contact our General Manager, Brett Sullivan, at bsullivan@grizzlyjacksresort.com... More

New Lenox, Illinois
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 6 April 2013

This place appears to be under new management. We observed many customers complaining and had our own experiences with sub-par customer service. We tried a vacation villa for the first time. With 1800 square feet, it was very spacious. But it has no wi-fi, has small TVs with poor reception and has water that is barely drinkable. Also was not... More

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See 3 more reviews by 26JeffM26 for Utica
Grizzly_Jacks_Resort, Guest Relations Manager at Grizzly Jack's Grand Bear Resort, responded to this review
16 April 2013

Dear 26JeffM26, At Grizzly Jack's Grand Bear Resort it is important that we provide the highest quality customer service possible. We are sorry that you feel that you did not receive this during your stay. Your feedback is greatly appreciated. Please feel free to contact our General Manager, Brett Sullivan, at bsullivan@grizzlyjacksresort.com with your concerns. We want you to feel... More

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Additional Information about Grizzly Jack's Grand Bear Resort

Also Known As:
Grizzly Jack`s Grand Bear Hotel Utica
Grizzly Jack`s Grand Bear Hotel
Grizzly Jacks Grand Bear Resort
Grizzly Jacks Grand Bear Hotel
Grizzly Jacks Grand Bear
Grizzly Jacks
Address: 2643 IL 178, Utica, IL 61373
Region: United States > Illinois > Utica
Amenities:
Business Centre Fitness Centre Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Utica
Price range (per night): RM449 - 2,709
Official Description (provided by the hotel):
Grizzly Jack's Grand Bear Resort offers skin-drenching fun all year long right in the beautiful setting of Starved Rock State Park. Located just 90 minutes from Chicago or the Quad Cities and an hour from Bloomington or Rockford, our 60 wooded acres offer all of nature's wonders, featuring 60,000 sq. ft. of Indoor Entertainment! This includes Grand Bear Falls Indoor Waterpark and Enchanted Forest Indoor Amusement Park, beautiful lodge accommodations, as well as our 1800 sq. ft. vacation villas and luxurious 2800 sq. ft. cabins. Enjoy a variety of dining options, including BBQ ribs, hot sandwiches and made to order pizzas at Lumber Jacks Pizzeria and Sports Bar. During the summer months guests can enjoy a cool refreshing drink at Bandits Bar, which is located on Bear Island next to our very own Curtis Canyon. Next to Bear Island enjoy our “Castle in the Woods” playground area and test your skills at our 18 hole Canyon Creek Miniature Golf Course (an extra $5.00 charge per person for guests of the resort; $6.00 for the general public). All lodge rooms include a microwave, mini-fridge, coffee maker, hair dryer and free wi-fi internet access. Our Vacation Villas are a 2-story townhome with a fully-applianced kitchen (basic pots and pans and place settings are provided), 2 bedrooms and 2 bathrooms. Our Log Cabins offer 3 bedrooms, 4 bathrooms, a fully-applianced kitchen (basic pots and pans and place settings are provided), 3 fireplaces and a plasma TV in our oversized Great Room. Other resort amenities include the Cave Arcade with over 60 games, the Wave Cafe Snack Shop, the Honey Pot Sweet Shop & Grizzly Bean Gourmet Coffee Shop, the Moose Crossing Convenience Store and the Northwoods Niche Gift Shop. Our Grand Bear Conference Center includes over 8000 sq. ft. of meeting space, including 6000 sq. ft. of Grand Ballroom space to accommodate your larger functions such as weddings, family reunions, etc. ... more   less 

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