I want to thank you for taking the time to post a review of your recent stay. It is great to hear that you had such a pleasant experience at our hotel. Thank you again for your review. It was our pleasure to serve you and it would be our pleasure for you to repeat your experience with us in... More

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments; however, we apologize for the issues you experienced. In response to your feedback, I am happy to report the rooms and hallways all do have new carpet. We have also replaced all the televisions with 32" flat screen lcd... More

Thank you for taking the time to write a review of your stay. I was disheartened to read your comments about the noise and heater malfunction, which prompted you to eventually check-out of the hotel. As this hotel’s manager, I can assure you that I have worked with our maintenance staff to ensure your experience is not repeated. Thank you... More

We are thrilled to see you felt your stay was like being at home. We work hard to make our guests feel this way. It looks like we made it happen. We look forward to seeing you the next time you are in Vernon Hills. More

Making you feel at home is the number one thing we strive to do. Thank you so much for letting us know! More

Thank you for your gracious comments about the ESA Vernon Hills. I was so happy to hear how helpful the staff was. Please come back and see us when our renovation is complete in December. We will have a new bedding package and flat screen televisions at that time. More

Thank you so very much for your glowing review of Extended Stay America Chicago - Vernon Hills - Lake Forest. Whenever I read comments like yours it always gives me such great pleasure. My entire staff was thrilled that your stay was enjoyable. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain... More

Marcy, It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Chicago - Vernon Hills - Lake Forest. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the... More

Thank you for taking the time to review your recent stay at Extended Stay America Chicago - Vernon Hills - Lake Forest. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. We know that our guests have multiple hotel choices, which is why... More