I called the day prior to my check in to ask what the earliest check in time would be, even though the website said 3:00pm I knew some hotels allowed earlier check ins. I was greeted by hands down the cheeriest person I've talked to in a long time. Paige helped me out and put special notes on my reservation...
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A very good hotel, which is effective and friendly staff (Paige is a star!). Quiet neighbourhood, very close to shops and restaurants. Apart from that though there does not see to be too much going on in the area in terms of things to do - maybe the reception or hotel should offer more info? Highly recommend the hotel if...
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Thank you for providing feedback on your recent stay with us. We are grateful to have quality employees like Paige who believe in delivering excellent guest service. I have passed your comments on to her and rewarded her for your outstanding feedback! Thank you for your loyalty and we hope to see you again soon. Jennifer Langton
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With relatives in the area, I stay at this hotel frequently. While not a 5-star resort hotel, it is as close to perfect as can be for a place to stay in the Chicago suburbs. The hotel seems new, and is spotlessly clean and fresh. The staff, from Front Desk to housekeeping, are friendly and professional, with a greeting and...
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Thank you very much for the positive review! We value your loyalty to the Hilton brand and our location. We are very lucky to be located in a prime area with plenty of shopping and restaurants within walking distance. I will be sure to pass your positive comments on to the staff, they love to hear feedback from our guests...
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I had a very nice stay at this hotel. The rooms were very nice, great location, very close to shopping and restaraunts. The thiing that made the visit special was the people at the front desk. The warmth and hospitality was second to none. Paige greeted me with a big smile and was very helpful and efficient.
Its that kind...
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Thank you for the positive review! We are very lucky to have a team that strongly believes in good guest service. I'm happy to hear your experience was a positive one. I'll be sure to pass your positive comments on to Paige. She is a gem. Thank you again and we look forward to seeing you on your next trip...
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The good: It's clean, convenient, the staff was friendly, good location, ample parking, room was decent size.
My nitpicking: The water very noisy. I thought my wife was taking a shower (the water was so loud) but it was only the sink faucet.
No night light in bathroom.
TV very slow switching between stations.
No safety seal on mouthwash. Um,...
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Thank you for your review! Clean and friendly staff these are words we love to hear. I will pass your comments on to the staff; they are always excited to review the feedback from our guests. We always try to accommodate our guests’ requests, so in the future if you would like to be away from the elevator please let...
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My wife and I spent several days at this Hilton Garden Inn. The front desk clerks were always cheerful and would always greet us with a "good morning" and "have a great day." There was a particular young lady during the evening shift who was extra nice and we really enjoyed her friendliness ... wish we could remember her name....
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Thank you for taking the time to review our location. Your experience with our hotel is important to us and we appreciate the feedback. We pride ourselves on delivering top notch guest service and it sounds from your review as we succeeded to do so! Thank you for your continued loyalty to our location and we look forward to serving...
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This Hilton Garden Inn was fairly new. The rooms were done very nicely and in great condition. There was a nice area in the lobby for conducting business while the tables for breakfast had plenty of room also. We enjoyed the breakfast, omelets cooked to order, delivered to your table. There was a nice pool and work out room. The...
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Thank you for your kind comments regarding your recent stay with us. We are very fortunate to be located in a great area that is close to shopping and restaurants. The staff loves to hear the positive comments and its great to see their hard work paying off. Our maintenance team is top notch and they put forth a lot...
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This is a new property in Naperville, with a great location, right next to large number of restaurants and shops. Comfortable rooms, good on-site restaurant with a great buffet breakfast spread, with a-la-carte options for lunch and dinner. Cheerful front office and restaurant staff. Smallish fitness centre and swimming pool. They run shuttles to nearby shopping malls and business areas...
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Thank you very much for your positive feedback regarding your recent trip to our hotel. It is always great to such wonderful things about our hotel, and service. We are very fortunate to be located in an area with much to choose from in terms of dining options and shopping. Safe travels and we hope to see you soon!
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I stayed at this hotel for the first time a few months ago and I keep coming back every time. Every time I've stayed here, I haven't experienced any single (even minor) inconvenience. Everything has been perfect - breakfast, staff, front desk, room. The level of customer service at this hotel is what every other company should aspire to have.
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Thank you for writing such great comments about your experience with our hotel. Hearing these things lets us know we are doing things right. We take pride in having a A+ housekeeping team. I am excited to share your comments with them. The Garden Sleep System bed with the adjustable air baffel system is one of a kind. I'm glad...
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Great location, lots of shopping and restaurants. Very, very clean and super polite staff. Will stay there again if in the area.
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Thank you for your kind comments regarding your recent stay with us. We are very fortunate to be located in a great area that is close to shopping and restaurants. The staff loves to hear the positive comments you mentioned regarding being friendly and clean! Thank you again, and we look forward to seeing you soon.
Jennifer Langton
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35 Reviews
