I made reservations for 2 nights for a special hunting trip put on at Rend Lake for people with disabilities. My car was the only car in the parking lot when I checked in, so that should have been my 1st clue to run. When inside and there is a big "no refunds sign" on the wall and a person... More

I was staying at this hotel for my grandmothers funeral. #1--They don't allow pets, but allow the halls to smell like cigarette smoke. #2--"Continental Breakfast" consisted of stale cereal and hard mini bagels. #3--In my cousin's room, toilet didn't flush. #4--In our room, air conditioning didn't work. #5--The bed was harder than a rock. #6--Doors to the hotel were open... More

I have traveled the mid- west four nights a week for the past 30 years. I have stayed in all types of hotels and resorts. It has been my pleasure to stay at this hotel since it opened. The ownershipchanged in the past few years, but not the friendly people. These owner today greet you with a smile and ask... More

This was a very clean and cheerful hotel room. I forgot and left my phone charger in the room. I called and they said they will mail it to me. That is not always the case. The owners/personel at this hotel were very helpful. More

After a rather Disappointing (check that) Horrible experience with the BEST INN in Marion IL. I checked in at this hotel. The service was great.. rooms clean, great amenities for the $$$. After the front desk staff heard about my horrifying exp at the prior hotel, they upgraded me to a room with a king bed (did not have to..but... More

I attended a ladies conference in Benton and stayed here for two nights. It was listed with several hotels in the area on my conference paperwork so I had an option of choosing a competitor nearer my conference but the price of a single room here was much cheaper. I must admit I had some concerns. I've stayed in "cheaper"... More

We stayed here on the 5th of May, 2007. I was very pleased with the amenities offered as a Best Value Inn. There were plenty of amenities and ample space for the price of the room. The room was very clean, and motel has been completely renovated. I really like the room and the price was very reasonable. I would... More

We stayed at the Americas Best Value Inn in West Frankfort, IL on Nov. 19, 2005. The non-smoking room with a king size bed was very clean but there were not enough electrical outlets available to supply the room. The microwave and the little refrigerator was not pluged in and you had to disconnect a lamp to plug in these... More