This hotel was disappointing from the very start. Check-in was very slow. Carpets and wallpaper were dirty. The first room they put me in was missing the general hotel information. In addition, the air-conditioner leaked. So they moved me to the room next door. There was mold in this room in the corner near the AC from the prior room.... More

I highly suggest staying at this hotel! This hotel offers a free shuttle to and from the train station (short trip to Downtown Chicago). Rooms were clean and comfortable, plenty of stuff to do in the hotel (Game Room, Connected Restaurant/Bar, Fast Food within walking distance) FANTASTIC complimentary breakfast (eggs, potatoes, meat...not just a cold muffin and stale cereal like... More

I booked a 21/2 star hotel. Upon my arrival I find out that not only is my hotel not a chain hotel, but an independent hotel that used to be the Best Western Pawlwakee Inn. I checked in and went to my room, and was completely digusted with the room. It smelled like a cheap hotel room. The carpet was... More

I stayed for a day over Memorial Day weekend for business; the service was horrible and their internet did not work at all. I asked to speak with management 4 times during the first day and twice before I checked out the following day - nobody was available. I requested numerous times for refunds so I could conduct my business... More

Found an excellent rate for a 5-night stay...definitely too good to be true. Horrible remodel of old Best Western. Obviously been through many owners. Decor beyond outdated, bed linens look dirty, lamp shades stained, mildew in shower, bathroom faucet fixtures corroded. Too grossed out to shower in there. Only stayed 1 of the 5 nights booked. We can all do... More

although this hotel is located outside the city of chicago, i would recommend it. it is really cheap, but the service is great. we paid for 2 double-rooms for 4 night about about $270. parking is for free. the included breakfast is really good and the food in the restaurant is also good. the staff is totally friendly and helps... More

The room was okay the front desk people need some serious manners and on the day of check out don't start knocking on the door at 9am when they knew you got back from church late and heaven forbid you need the shuttle because it's like you're taking away their birthday or something and don't forget to pack your plunger... More

As a hotel, this is basic, nothing fancy, but quiet and comfortable; we stayed for nine nights. However, the staff and service were outstanding, especially the shuttle-van (Kudos to Jim, our absolute favorite, and to Todd and Pedro); when we needed to get to or from the Metra Trains or the CTA Blue-Line Subway, they were there for us (except... More

I actually enjoyed myself while staying at the Best Western. All of the staff was very well trained and was very helpful about places to go and things to do. The young lady there by the name of Tiana was very very helpful. She took the time out to help me with directions which in fact were very good. She... More