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Holiday Inn Chicago Willowbrook Hinsdale

3.0 of 5
7800 South Kingery Highway, I-55 at Rt. 83, Willowbrook, IL 60527
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Holiday Inn Chicago Willowbrook Hinsdale
Ranked #4 of 5 hotels in Willowbrook
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59 reviews from our community

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Traveller rating
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Date Rating
Austin, Texas
Contributor
18 reviews 18 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 8 May 2013

Recently stayed here to attend a funeral in the Chicago area. Check in was efficient, staff was courteous, and the room was clean. Bathrooms were small, and had neither heat lamp nor exhaust fan; television was an old tube-type unit, probably 15 years old. I had a room facing 83 (the main road) so I had traffic noise all night;... More

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Bay City, Michigan
Top Contributor
822 reviews 822 reviews
111 hotel reviews
Reviews in 241 cities Reviews in 241 cities
1,643 helpful votes 1,643 helpful votes
3 of 5 stars Reviewed 24 March 2013

When we have stayed here in previous years, there was always a crowd in the lobby bar, at the front desk checking in, 2-4 employees manning the desk, someone on the guest computer, and so on. We didn't experience that at all on this recent visit. A lot of smaller conferences are held here, but maybe that is not the... More

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See 3 more reviews by tymetraveler222 for Willowbrook
IHGCare, Guest Relations Manager at Holiday Inn Chicago Willowbrook Hinsdale, responded to this review
16 April 2013

Dear tymetraveler222, Thank you for sharing your thoughts and comments regarding your experience with us. I am sorry for the shortcomings you experienced during your stay and regret we fell short of rendering great service during your stay. I have taken note of your valuable comments and have shared these with our management team for the purpose of bringing improvements... More

Colorado
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 14 March 2013

Is this hotel dated? For sure. But I don't need much fanfare and certainly am not willing to pay a premium to get it. Yes, the televisions are old, but the room was clean and certain met our needs. All in all, the hotel was pleasant. We came in for a funeral. The manager was nice enough to give us... More

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Saraland, Alabama
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 27 December 2012

For business, this hotel cost $150/night, and that was with a corporate discount. The only redeeming quality is the restaurant. The rooms are no better than any Holiday Inn Express room. The TVs are CRT and at least a decade old. The bathrooms are okay, but the showers were not anything special. I would rate this higher if this was... More

Was this review helpful? Yes 2
Kansas City, Missouri
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 18 December 2012

Old outdated Holiday Inn. Was "upgraded" to the "executive" level, but got stuck with a window with bent frame that I had to work for 10 minutes to actually get closed. Old furniture straight out of the mid 90's. Tube TV's, stained peeling wallpaper and our meeting room was freezing cold even after we asked to have the temp adjusted... More

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Chicago Willowbrook Hinsdale, responded to this review
7 January 2013

Dear trumpetr, Thank you for staying with us and taking the time to give feedback. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. I apologize that on this day we fell below your expectations. Your review will be used to consider improvements needed and I hope... More

Rigby, Id
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 29 November 2012 via mobile

No pool. No hot tub. Exercise equip old mad nerds repair Road noise woke me up. Could hear the neighbors t.v. all night. This am thought I could hear birds chirping but it was the squeak squeak squeak ogre the treadmill next door Hot water all the way up made for a warm street . Barely. Sound system I'm ballroom... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Chicago Willowbrook Hinsdale, responded to this review
12 December 2012

Dear DoloresfromIdaho, Thank you for your recent stay with us and reviewing our property. I am sorry you did not find our hotel to your liking. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. We appreciate the... More

Springfield, IL
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 13 November 2012

The property is large, but the hotel is very clean. It is in need of an update (worn carpeting, dated fixtures, etc.). The staff is excellent in all areas from the front desk to the bar to the wait staff in the restaurant. The breakfast buffet is simple, but adequate. I've stayed in this property 3 times so far and... More

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Springfield, Illinois
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 November 2012

While the desk personnel were perky and helpful, the lobby, room and hallways are really starting to show their age. Carpets were worn and dirty and the mechanical HVAC unit in the room was noisy. Building security keys are really showing their age: Got locked out of the entrance to the building and my room twice through the stay. The... More

Was this review helpful? Yes 1
Columbia, Tennessee
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 17 September 2012

This hotel is way overpriced, save your money and stay away. The place is run down and out dated. The halls were littered with trash (cigar buts, food wrappers and dirt) The bathroom was so small you could barely stand in it and still close the door. Breakfast buffet looked good but had cheap ingredients and poor selection. Holiday inn... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Chicago Willowbrook Hinsdale, responded to this review
30 September 2012

Dear Randall L, Thank you for taking time out of your busy day to write a review of our hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations at a competitive value. I am sorry our hotel did not live... More

Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 14 September 2012 via mobile

this is what Amtrak puts us in after massive mess ups. The hallway goes on forever and you wonder if you will ever get to your room. The ceilings are low and the carpet is dirty. There is no where good to eat near by. Don't come here whatever.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Chicago Willowbrook Hinsdale, responded to this review
1 October 2012

Dear wilwag, We appreciate your feedback regarding our property. I apologize the experience you received was less than satisfactory. Please accept my sincere apology for the condition of the hallways, ceiling and carpet. We work very hard to ensure our facilities and services are superior and we strive to be the best Holiday Inn around. It sounds like we fell... More

 
 
 
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Additional Information about Holiday Inn Chicago Willowbrook Hinsdale

Also Known As:
Holiday Inn Chicago Willowbrook Hinsdale Hotel
Holiday Inn Chicago Willowbrook Hinsdale Hotel Willowbrook
Holiday Inn Willowbrook
Willowbrook Holiday Inn
Address: 7800 South Kingery Highway, I-55 at Rt. 83, Willowbrook, IL 60527
Phone Number:
Region: United States > Illinois > DuPage County > Willowbrook
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 hotels in Willowbrook
Price range (per night): RM429 - 610
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
High Speed Internet Access and Wireless Access in all guest rooms, lobby, restaurant & lounge. Conveniently located in the western suburbs of Chicago, Holiday Inn Hotel Chicago-Willowbrook/Hinsdale is accessible to all major expressways, Chicago's O'Hare International Airport and Chicago's Midway Airport (complimentary shuttle to and from Midway Airport). Neighboring the corporate communities of: Burr Ridge, Hinsdale, Oakbrook, Lemont and Woodridge, our full service hotel and conference facility provides top-level service and amenities to satisfy our business and leisure guests. All of the 220 guest room accommodations and suites have been newly renovated and have many conveniences and amenities. Willby's restaurant and lounge, outdoor pool, exercise room with a sauna and guest laundry facilites add to a very comfortable stay for our guests while attending a conference or visiting family in the greater Chicago area. ... more   less 
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Holiday Inn Chicago Willowbrook Hinsdale
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