My husband and I booked aroom at this Hilton Garden Inn after seeing that it was about an hour from Chicago Midway Airport. We arrived late, around 11pm, and found a wonderful clean and spacious room awaiting us. The desk clerk was very pleasant, asking if we needed anything. After telling her we just needed to relax alittle before sleep,...
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I would like to thank you for your glowing review of the hotel and staff. It will be a pleasure to serve you once again when you travel thru the area. The staff is committed to providing you with the highest level of customer service and cleanliness. Your insights help us continuously improve. Thank you.
Eileen Howat
Asst GM
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I took my daughter to Chesterton to see the beach. I chose the Hilton Garden Inn for our hotel and I really enjoyed it. It was extremely clean and the staff was great! The gym is wonderful (clean, very good equipment) and the pool is well maintained. I had one small issue with an impatient maid who wanted to get...
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It was nice of you to take the time to write a review of our hotel. We appreciate all the wonderful things you had to say and are very glad you will visit us on your next stay. Our staff continues to strive to make everyone's stay enjoyable. Your comments help our staff to continuely improve.
Thank you
Eileen Howat...
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I arrived a little later after the drive over from O'Hare, under two hours. The rooms were standard, felt clean. I always feel this way at most HGI's. Nothing that stood out except for their attention to Hilton Honors members, they were very attentive to me being one, which is nice! Breakfast was run of the mill, very satisfying. I...
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Thank you for your glowing review. I am so happy you had a wonderful stay with us. If there is anything we can do to make your next stay more enjoyable please contact the front desk upon check in. It was very nice of you to take you time to write a postive review. Thank you again
Eileen Howat
Asst...
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Great location for a stopping point to or from Chicago for me. Good value and price, surprisingly good restaurant on premises. I'm a repeat guest and will continue to come back here when in the area. Five stars.
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Thank you for spending your time to write such a postive review. It is always a shot in the arm to our staff when someone takes time to write a wonderful review. The staff is constantly striving to make our guests feel at home. I hope you will visit again very soon.
Thank you again.
Eileen Howat
Asst GM
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We have stayed here numerous times and have an excellent experience each time. Rooms are well appointed, and clean, the pool and workout room are nice and the staff is very helpful and efficient. Dinner in the restaurant was good and the breakfast buffet is a great deal.
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I recently stayed at this hotel and has a great experience. I was celebrating my wife's birthday and I let the staff know when I made my reservation. I was very appreciative of the room upgrade and the attention that I received. When I return to this area I will definitely stay here again.
BTW- the omelets in the morning...
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I have family in the Chesterton, Indiana area, and I visit at least once a year, usually around Christmas. The Hilton Garden Inn is great for this. The location is convenient, it's right off the highway, and it is the perfect combination of good facilities, and good service. My grandchildren love the pool area, and we usually take advantage of...
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I want to thank you for your glowing review. It is nice to know that you and your family had a wonderful time at our hotel. Our staff works hard each and every day to provide our guests with a "home away from home" feeling. We will be looking forward to you staying with us again next year.
Eileen Howat...
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I was very happy with my experience here. Visiting a relative in a nearby nursing home, I had a comfortable accessible room where we could visit and spend the day together. For accessibility, terrific, except, the room I had there is not a roll-in shower, so do inquire ahead if that is needed. Otherwise, all features wheelchair accessible, including desk,...
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I love my room. Breakfast was great. Hotel was clean. I would highly recommend it. Only downside for me was check in. The two women working seemed completely disinterested and inattentive to anything but handing me a key. I got a nice room upgrade. Not mentioned. Service more like grunts than care. BUT, in the morning, great staff in hallways...
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I want to apologize for the front desk staff the night you checked in. Let me assure you they have been spoken to and that our goal is to make you feel that this is your home away from home. I was happy to hear that the rest of your stay with us went well. Please do not judge us...
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Forget the bedbug review, most likely fabricated ... this property takes pride in it's cleanliness! We were unsure as to what we might find, but I can reassure you ..... I'm a total fanatic and if it looked even a little iffy, I would NEVER have stayed the night! My husband and I liked the area and the hotel so...
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Thank you for your glowing review. I was so delighted to read how much you enjoyed your stay with us. We will be awaiting your next visit.
Eileen Howat Asst GM
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