To start we were here for a volleyball tournament. As normal we do not make reservations till the last minute and in this case it was the last 10 minutes literally. I called into priority club ( I am a platiumn member ) and the reservations was great to find a couple of hotels near by. We went with this...
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Thank you so much for your positive feedback! We greatly appreciate it when our guests take the time to let other guests know about their stay. The gentleman who was working that weekend was Roger G. who has just recently since this posting been promoted to our Director of Sales, it is obvious by your compliments the reasons why we...
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Any hotel can give you a room, but Candlewood made us feel at home. The suites are beautiful, well laid out and clean. Everything is new and fresh. What made our stay was the staff - Donnie, Sara and Augustus were absolutely amazing - friendly, helpful, compassionate. My husband stayed there for 10 days while his Mom had open heart...
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Thank you so much for your kind words. The Staff and I take a lot of pride in our hotel with great service and a clean hotel like you experienced here with us. Candlewood suites is a hotel built for guests like yourselves who are here for an extended period of time, with spacious suites, fully equipped/full size kitchens and...
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I have been a guest at this hotel since February 2011 and stayed here for more than a year on business. There has been conflicting reports about this hotel that should be set straight. There has been issues with the management in the past I would agree. The rooms have been clean sometimes better days then other. There were issues...
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Thank you so much for your glowing review of our hotel. Since taking over in October of 2011 I have worked hard to give our staff like Sarah the support they need to exceed our guest expectations. It has been a pleasure working at such a great facility with a great staff providing friendly service and an exceptionally clean room....
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We had two rooms / suites at this Candlewood and both rooms were great. The beds were super comfortable and spotless. The rooms, the utensils, the appliances, and the bathrooms were very very clean and I will definatly be back. The location could not be better. Very close to shopping, restaraunts, to Louisville KY, and the highway. Reasonable rates!!! Nice...
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Thank you so much for your positive review of our Hotel and Staff. I will be sure to relay your compliments to our entire staff as we all greatly appreciate the feedback. Our fully equipped suites are meant to impress our guests with every item needed for a comfortable and relaxing stay and an "at home" feel. We are very...
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We stayed there for almost 6 months and just couldn't take it anymore. The hotel was new, and the beds where great, rooms where clean...I should start off by saying, I know for a fact that the staff has now pretty much all changed. With that said, Housekeeping was horrible, and so was the manager. He actually insulted me, and...
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Thank you for your candid response as we appreciate all feedback in order to create a better guest experience here at the Candlewood Suites. My name is Augustus Allen II and I have recently taken over the role as General Manager at the hotel and have made needed changes to the hotel to address issues that you had experienced at...
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This place is awesome, have stayed here for 7 months now. It is very clean. The staff is very intelligent at what they do and very personable. I have two kids and they make them feel like family. Would definately recommend to anyone traveling through louisville, ky or southern in.
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Thank you so much for your kind review. The team here at the Candlewood Suites strive to provide a clean and friendly atmosphere so that you can feel at home when staying with us. I will be sure to share with the team your positive feedback. Once again thank you and we hope to see you again!
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Very new hotel, and very easy to find. Has all the amenities of home and then some, like a fully furnished studio apartment. Wouldn't mind living there myself. Very clean and good friendly staff. Will most definitely stay again.
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Thank you so much for your great review!! The staff and I truly feel that this is a great location and a great hotel for our guests who are looking for a home away from home feel. Especially with such things as an Indoor Heated Swimming Pool, Fitness Center, and Free Laundry Facility we here at the Candlewood strive to...
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I had to fly into town last minute for a funeral and hadn't even lined up a place to stay. I went to this hotel because I had stayed at the one close to it before to see if they had any rooms and what kind of prices they were and the gentleman at the front counter was so nice...
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Thank you so much for your kind review! It was our pleasure serving you. Our staff is always empowered to work with our guests in such cases as yours so as to minimize the amount of stress and concern during such trying times. We're glad we could exceed your expectations with the size of your room and the amenities offered,...
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Room was very hot upon check in. Turned air conditioner on, an hour later room still hot. Called front desk, was told to shut curtains and it would cool down. Had to switch rooms at midnight, room still too hot. Sheet for pull out on sofa had what appeared to be a wet stain of sexual nature on it. Not...
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We regret your unfortunate experience at the Candlewood Suites Louisville North. We strive for perfection and we have clearly feel short of your expectations. For that, we apologize The CWS takes such complaints in a very serious light. Thank you for pointing out our shortcomings.
We have thoroughly checked the air conditioners and cleanliness in both rooms you were in....
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The whole place was very clean. The beds were awesome, it was the best nights' sleep either of us had in a long time. The staff were courteous and were there whenever we needed them. The only problem we really had was the wi-fi wasn't working. Will recommend it to everyone and we will definately be back!
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