Just passing through. Had enjoyable stay (had not stayed here before). Staff friendly and helpful. We were uograded from King Executive to King Jacuzzi via platinum elite Priority Club Rewards. Cookies were good. B'fast had omelettes and sausage that were surprisingly good. Cinnamon rolls were gooey good. Swimming pool was nicely decorated (pretty and better than most),
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Hello,
Thank you for the many kind words, you really hit all the hot points we love to hear about!! I am also excited to know that my staff recognized your Platinum status and were able to award an upgraded room, hopefully you also were able to take advantage of a 2 PM check out. Thanks again for your comments....
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No trolleys available for luggage which was hard when traveling with a wheelchair guest although one girl on the front desk did offer help - she was more pleasant than the other staff members. Rooms were dated but clean. Small area for breakfast and really busy on a Sunday morning. The hotel was a little hard to find because the...
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Dear Tanya,
Thank you for taking time to review us on tripadvisor. I am sorry you could not find a luggage cart when you needed. As you mentioned, it was quite busy and the two we have were in heavy demand. I am really glad to hear that we did offer to personally help you since one wasn't immediately available....
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My wife and I came here for a weekend getaway for our anniversary. The staff was very friendly, especially the ladies working the breakfast area. We stayed in a King jacuzzi room and absolutely LOVED the room clean and very roomy. Hotel is also located within short distance to lots of restaurants and shopping (Greenwood mall) Recommend this hotel!!
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WOW, so nice to see your review. We are glad you choose to stay with us. Our King Jacuzzi rooms are awesome for a quick weekend getaway!! Thanks for recognizing our staff, our goals are to present a truly clean hotel with genuinely friendly people.
We do hope you get the chance to come back again! Next time you may...
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This is the least expensive Holiday Inn Express in Indianapolis and the reason is probably that the south side of town is the least developed part of Indy. No problem if you're just passing through (as I was). The area is not unsafe, just rural. Rooms were clean and everything worked, etc.
My only "problem" was trying to follow the...
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TimMan,
Thank you for taking the time to review us. We are glad you enjoyed your stay. Sorry for the confusing directions for dinner, we will make sure that in the future we supply a written address so you can use a GPS.
Sincerely,
Bill Lantz
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The hotel is very clean. The staff are extremely congenial and accommodating. Good breakfast. Pleasant atmosphere.
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Hello,
Thank you for taking the time to post a review, unfortunately the comment about having 2 king beds per room is in error. The hotel with that feature is Holiday Inn Express Southeast.
Again, thank you for choosing Holiday Inn Express brand, where all of our hotels strive to create great hotels guests love.
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There was a problem with the reservation (twice), a problem with the room we were assigned that had been changed the afternoon of the day we arrived, the beds are too small and the general manager caused the room problem and didn't stick around to deal with it. We (4 women) had a reservation for a king bed with queen...
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Meeskey,
Thank you for taking the time to review us. I am very sorry you had the issues that you did, it can be quite difficult to accommodate everyone exactly on a weekend that was so busy and full. It just seems that one change leads to another, sometimes trying to make a "miracle" for one guest can lead to...
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Stayed at this Holiday Inn Express for a wedding recently. We arrived 1.5 hours prior to check-in time, with the hope of changing into our dresses for the wedding. No rooms were available. However, after waiting about 0.5 hours, the hotel very kindly upgraded our room, and allowed us to get in early. It was a very mucy appreciated accomodation...
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galle8,
Thank you for taking the time to review us!! We are glad you stayed with us. We are glad you enjoyed having hot items on our breakfast bar and hope you didn't miss our pancake machine! I will make sure my employees know that you appreciated their service efforts. We are truly hopeful you will find another reason to...
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We stayed here 1 night while looking at colleges in the Indy area, room was priced competitively and the staff was very nice, breakfast was great, not the newest hotel around but a worthwhile place to stay.
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DexBmx,
Thank you for taking time to review us!! Hopefully you visited University of Indy while here, it is only 2 miles from our door. These trips can be very involved and we are glad we were able to provide quality accommodations and excellent service to make that part of the trip better.
We hope to see you again.
Bill...
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We were able to book a vacation package that morning. We picked up our tickets for the Children's Museum and were there in less than 30mins. Would have been quicker except for a wrong turn. The pool was nice. The hot tub had some issues but the hubby figured it out. I was woke up by a truck starting and...
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Becky,
Thank you for your review. We do offer a variety of options for almost any traveler's needs. I am glad we had an option that was awesome for your family. Thank you for choosing us and we truly hope your kids enjoyed the largest Children's Museum in the US. Thanks!!
Bill Lantz
General Manager
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We stayed at this property for a brief overnight stay as the first stop on a 10-day leisure vacation. We stayed in a standard guest room and used the complimentary breakfast; we did not use the pool area or other amenities due to the briefness of our stay.
Parking: We arrived later in the evening (around 9 PM) on a...
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Tarkeena,
Thank you for taking the time to review our hotel. You review was very fair and honest. I am encouraged by the highlights you listed. Your criticisms are also highly appreciated, we can do better and will review our procedures and work to improve those shortcomings. We are pleased that our location and convenience provided for your needs. As...
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28 Reviews
128 Reviews
