Planned a stay one night on my way to Northern, Ohio. Booked online. I reserved a room with a credit card I don't normally use. I discovered some fraudulent activity on the card a few days before I left so I put a hold on the card. I forgot that I had used this card to reserve and arrived late... More

After a bad experience with the motel, (DI), next door, this property is terrific. Large, clean rooms appear to be recently upgraded. Bed and bath linens new and clean too. Reasonable rates. Rooms have all the added features you expect. Good breakfast. Convenient location to area eateries. More

Basic clean hotel, undergoing renovations. Located by a train track, very loud and disruptive at nite, as was the AC unit in the room. More

I think it is the best value for the money in the area. The only annoyance for me was their dropping yogurt from the breakfast bar on weekends (go figure). It is well insulated from outside noise and the mattresses are comfortable. Some rooms have a microwave and refrigerator. The HVAC is noisy, in my opinion, but no more than... More

My husband and I were in Richmond to visit relatives for a few days. I chose the Best Western since it had the best price for a 3-day stay, I had a rewards card, and the reviews were fairly good. We arrived around 9 PM and check-in was quick and friendly. Our room was clean and no smell detected. The... More

this was a business trip to the Richmond Indiana area for a 5 night stay. the hotel was clean, the people were very pleasant, the fitness facilities were good, and the breakfast was good. the maid service was very good. I have no complaints about this hotel. all was good and I would plan to return to this hotel in... More

October 16,2011. Got stuck in the elevator 20 minutes. No response from front desk other than to "reset the elevator" four times. There is an alarm button in the elevator and a phone panel. There is no actual phone. I was gotten off by fellow hotel customers. Not management. And I was charged the full room price even though the... More

I stayed here more so for convenience for a long day of motorcycle touring needing a place to eat and sleep. The hotel staff was very kind, the hotel was clean, rooms were clean and didn't smell. The location is easy to get to off the highway and for the price it was decent. If you're traveling by motorcycle like... More

Really, when travelling cross country, all I ask for is a clean room for one night. Please - no stale cigarette smoke, no bedbugs, no ratty furnishings, no lingering food smells. It's nice if everything in the room works, including the TV. This Best Western property provides all that and more. Clean and comfortable-- very! Most efficient and expedient check-in... More