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Pzazz Resort Hotel Reviews, Burlington, Iowa

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Pzazz Resort Hotel

3001 Winegard Drive, Burlington, IA 52601
Hotel amenities
Pzazz Resort Hotel
42 traveller photos
Ranked #8 of 12 hotels in Burlington
3.0 of 5 stars 136 Reviews
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136 reviews from our community

Traveller rating
    31
    25
    36
    20
    24
See reviews for
Families
101
 
Couples
10
 
Solo
3
 
Business
9
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Moline, Illinois
1 review
“Loud hallways, dirty rooms, and Broken heat/AC unit”
2 of 5 stars Reviewed 3 June 2013

Brought the kids here for a getaway to a somewhat local indoor water park. The room was exceptionally small, overpriced for what we received and to add insult to injury the heating/AC unit didn't work. Placed a call for help and never received assistance or a call back. The biggest issue is starting at about 830 the noise from the... More

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PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review
9 June 2013

Dear Guest, I'm very sorry to hear about your negative experience in our hotel. We try our very best at providing outstanding customer service especially when our guests are uncomfortable or having an issue. If you decide to stay with us again, and you have any issue whatsoever, please do not hesitate to bring it up to the front desk... More

Marion, Iowa
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
“Dirty room”
2 of 5 stars Reviewed 28 May 2013

Dirty halls. Dirty lobby. Dirty room..toe nail clippings on the floor, hairs in the batheoom, dirty walls.I called and notified the front...only got an I Am Sorry. Never again. We were so disappointed. The price was for a water park we never used...casino next door was nice.

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PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review
9 June 2013

Dear Guest, Thank you for posting a review! I'm very sorry for your dissatisfaction with the cleanliness of the establishment. Our housekeeping staff is normally very good about keeping the place nice and clean for all our guests to enjoy! I will be sure to forward your comments onto our housekeeping supervisor, so that we may look into this further!... More

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Plainfield, Illinois
1 review
2 helpful votes 2 helpful votes
“This place needs an overhaul!”
2 of 5 stars Reviewed 21 May 2013

Stayed at Pzazz/FunCity while in town to see family. This is our 3rd stay upon the property. It seems EVERY time we have come here, we have issues. First time with noise, second time we were seriously harrassed and followed around by hotel security due to my disabled son's service dog and this time the room was ridiculously dirty and... More

Was this review helpful? Yes 2
PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review
9 June 2013

Dear Guest, I'm very sorry about all the negative aspects of your stay! However, I am very glad our wonderful staff was able to correct most of the issues you experienced. We also apologize for the negative impact the water park had on your visit. Please know, we are actively looking into various solutions for these issues, and we apologize... More

Cedar Rapids, Iowa
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Overpriced”
3 of 5 stars Reviewed 19 May 2013

Our family stayed for a baseball tournament and while the room was mediocre, the price was sky high. The boys on the team enjoyed the indoor water park, but tired of it quickly as it is geared to children 10 and under. Older children like ours enjoyed the game/go-cart area much more. The Boogaloo Cafe was decent and very reasonable... More

Was this review helpful? Yes 1
PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review
9 June 2013

Dear Guest, Thank you for your review! Our room rates are based on the availability of the hotel during the time you reserve your room. Meaning, the farther in advance you book, the lower the rates may be. There are instances were sports teams that stay in our hotel, such as yourself, book almost a year in advance and set... More

Cedar Rapids, Iowa
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Not bad, but nothing special”
3 of 5 stars Reviewed 7 May 2013

I stayed here with my son and his friend for his birthday. The room was adequate. It was clean and comfortable. We did not spend a lot of time in the room as we spent most of the time at Fun City. I don't have a lot to say on this hotel because I had very little interaction with hotel... More

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PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review
19 May 2013

Dear Guest, Thank you for your review! I'm happy to hear that your visit was pleasant, however, I'm sorry it wasn't extraordinary! I hope that you enjoyed our facility enough to come and visit us again! We appreciate your business! Justin Swigart 866.792.9948 More

Parts Unknown
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Not much Pzazz”
2 of 5 stars Reviewed 21 April 2013

The old saying of you never have a second chance to make a good first impression applys here. We stayed at this hotel because of a baseball tournament in town. The hotel has a small waterpark, arcade with go-karts and is connected to a land based casino. Everything seemed odd. To find what we think was the main entrance you... More

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PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review
22 April 2013

Dear Guest, I agree with you 100%. First impressions are very important. It looks as though your first impression of our establishment wasn't great, and for that, I am truly sorry. Normally, we do supply maps to all of our guests with their room key, as well as having them posted all over the complex. I apologize that you didn't... More

Burlington
1 review
“TERRIBLE time at Hucks Harbor”
1 of 5 stars Reviewed 20 April 2013

We rented the bunk bed suite to have my 9 yr old daughters birthday party. The room was nice, however, it was poolside with no access to the pool/waterpark from the room. The room came with 8 wristbands for kids to swim, but parents and relatives who came by to see her could not even access the pool without purchasing... More

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PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review
22 April 2013

Dear Guest, Thank you for your feedback! It is true, in order to get into Huck's Harbor every attendee needs to pay for a wristband to enter. We do this because it helps us to keep track of the number of people in the water park for capacity reasons. The same goes for water park access from your room. In... More

Wayland, IA
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
“Not a restful stay”
2 of 5 stars Reviewed 15 April 2013

My in-laws took us (15 total with kids ranging from 8 months to 15) on an overnight stay so our children could enjoy all that "Fun City" has to offer. The good news is that there is plenty to do for kids of all ages. The arcade is fun, the bowling is great, and the indoor waterpark is great for... More

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PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review
22 April 2013

Dear Guest, Thank you for your review! I am glad that security was able to address your noise complaint, and I apologize for any inconvenience you experienced due to another guest in the hotel. We try our very best to control such situations. Your dissatisfaction with the food at Edgewater has been forwarded to the appropriate parties and I thank... More

Revere, Missouri, United States
1 review
“pricey,noisey,and smelly !”
1 of 5 stars Reviewed 4 April 2013

There was a big winter storm coming in and had a class to attend in one of there conference rooms early the next AM. Phoned to check room rates and avalability at 10AM Sun, was quoted $89.00, got there to check in at 6PM and the room rates had magicily increased to $119.00, brought this to the clerks attention and... More

Was this review helpful? Yes
PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review
16 April 2013

Dear Guest, Thank you for your review! I apologize for any inconvenience or disappointment the rate changes may have caused you. It is true that our rooms are based on availability during the time of your inquiry. Unfortunately, if you don't book the room at the time the quote is given then it is possible the room rate could increase... More

1 review
1 helpful vote 1 helpful vote
“Spring Break”
3 of 5 stars Reviewed 25 March 2013 via mobile

Took our 10 yr old son and 12 yr old daughter for Spring Break with weekend package. The game room was great and we had a great time with the go-carts and other events. The room was ready early and it was clean and nice. The Boogaloo Cafe however, was disappointing. The food was okay, the service was slow and... More

Was this review helpful? Yes 1
PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review
16 April 2013

Dear Guest, I am glad that your stay overall was pleasant. We do our best to provide a fun and unforgettable experience for all of our guests! However, your experience at the Boogaloo, is exactly what you said, unacceptable. I apologize for the lack of service you experienced and rest assured this review was forwarded to the Boogaloo Cafe manager.... More

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Additional Information about Pzazz Resort Hotel

Also Known As:
Pzazz Hotel
Pzazz Hotel Burlington
Pzazz Fun City Burlington
Burlington Best Western
Pzazz Resort Hotel Burlington, Iowa
Address: 3001 Winegard Drive, Burlington, IA 52601
Region: United States > Iowa > Burlington
Amenities:
Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 12 hotels in Burlington
Price range (per night): RM185 - 235
Official Description (provided by the hotel):
PZAZZ! Resort Hotel offers over 140 rooms including several bunk bed family rooms, views overlooking the water park and poolside suites. We offer a variety of affordable packages for families, couples, groups and golfers. Admission to Huck's Harbor Water Park is included with each room for our hotel guests. ... more   less 

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Pzazz Resort Hotel
3001 Winegard Drive
Burlington, IA 52601
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This is as I left the bed. PZAZZ! Resort Hotel Family Bunk Bed Suite Slides and Lazy River Jacuzzi room W/King size bed
Pzazz Resort Hotel Photo (42 traveller photos)

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