I got upset at the staff after a half hour, was told they would shuttle us to the fair grounds where we had a trade show. There was mostly people staying there from this trade show. Five of us got into the van then was told that wasn't in there area to transport. So we asked the front desk to... More

We are currently staying at this hotel and are NOT happy about it (night 1 of 3). Before booking, we called the hotel directly and were told to "ask for a renovated room" as the hotel is being updated. Upon check-in, we were told that "the lobby area is being updated, not the guestrooms." With optimism in mind (and no... More

Tiny little rooms with bathrooms hardly big enough to stand in, no counter, interstate noise, rattling furnace/unit, cracked mirrors, tiny pool... not impressed. And for $150 a night! Only perk is location 4 blocks from iowa events center

First of all, the manager was very nice and friendly. I thank him for the smile and helpfullness. I will start with the good: they have a shuttle that will take you pretty much anywhere, restaurants, The Capital, ect. The bad: the rooms very tiny, you can't adjust the heat, it was 77 degrees in our room the whole time... More

I feel sorry for the staff because I can imagine they are doing their best and looking forward to the day when the renovation is complete. They were as nice and cordial as any HI. The lobby is a mess from the construction work, and the indoor garage was third world and dark, but I don't care about that too... More

Room was smallish and decor "blah." Bathroom was tiny. Heat was seemed to be on overdrive, thermostat did nothing...good thing the window opened or we would have baked to death. Bed was not very comfortable. Decent location, but not really walkable to downtown entertainment district which is on the other side of an interstate. They are renovating the restaurant and... More

This Holiday Inn is conveniently located just north of 235 in Downtown Des Moines - just down the Street from Mercy Medical Center and across the freeway from the IA Event Center / Wells Fargo Arena, etc. I'll give you the Good and Not as Good below, but this is a decent place for a quick stay or easy spot... More

I have stayed I. This hotel several times prior to this stay and must say this visit was disappointing. The thermostat was set at 80 upon my entrance to my room, and regardless of heat/cool stayed at 76. I also had dirty pillow cases (blood, chocolate or something with a brownish color). Upon requesting a new pillow, I promptly had... More

This hotel is central to the city and located close to Mercy Hospital, my reason for visiting the city. The rooms are comfortable, clean, and well appointed, with pillows of soft of firm - a nice touch. Staff was especially helpful, friendly, accommodating, and offered dierections, advice and recommendations quickly and accurately. My only problem was that I could not... More