No soap and certainly no assistance shown by the staff. When asking for soap at the front desk were told their truck hadn't come in. No apology or even a hint that they were going to try to get some soap. A large Wal Mart across the street so why not go over and buy some soap until your shipment... More

I stayed here twice within a week, once with my kids and once by myself. Our observations during the first stay: (1) good evening staff; personable and helpful. but (2) we were placed on a smoking floor (though in a non-smoking room) and the smell in the hallways was horrendous. Air conditioning in the hallway never worked while we were... More

We had two rooms here July 30, 2011 with a heat index over 100. When arriving around 2 we were told rooms would not be ready until at least 3 as they were short on staff. We returned and checked in about 3:30. The hallways and elevators were so hot it was hard to breathe, heard their air was not... More

This hotel was terrible. terrible customer service as well. We checked into our room on a day that had a heat index of 100.. When we arrived to the 3rd floor where are room was the hallway was deathly hot. Our rooms air was not turned on when we went in and it was like 90. It was a nice... More

My finance and I stayed here for a wedding this past Saturday. After the reception(in the hotel) was over we were invited to continue to party in the bar area right outside of the reception room. We were having a good time, until we ran out of beer. I asked the hotel night clerk if there was a way we... More

We stayed there for a wedding. The night staff was very rude! We complained about our neighbor's TV being very loud. We asked if she could talk to them or if we could switch rooms. Her response was "housekeeping would be upset if they had to clean two rooms". We then tried to knock on the door ourselves to see... More

I stayed here for a wedding with the reception taking place in the reception hall at the hotel. The majority of the staff were friendly and accommodating, but the employee on duty for the night shift was rude and unaccommodating. When asked if she would call a room to have their very loud television turned down, she refused to help... More

My daughter asked to have 20 rooms held for her wedding on July 24th, 2010 for out of town guests and the wedding party. In June one of her brides maids called to reserve her room and was told there was nothing available. On July 6th my daughter called because two more people has told her they weren't able to... More

We come to Maquoketa periodically to see extended family and have always stayed at the Comfort Inn. It's a great location, clean and very comfortable. The people are great. The only change this time is that the services and house keeping aren't as great. No USA Today paper; very, very limited breakfast; and housekeeping forgets to leave towels, coffee, etc.... More