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All 15 Waterloo hotels »

Country Inn & Suites By Carlson, Waterloo

2.5 of 5
4025 Hammond Avenue, Waterloo, IA 50702
Hotel amenities
Country Inn & Suites By Carlson, Waterloo
Ranked #5 of 15 hotels in Waterloo
3.5 of 5 stars 26 Reviews
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26 reviews from our community

    Trip type
Traveller rating
    8
    10
    3
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    4
Date Rating
Moville, Iowa
1 review
1 of 5 stars Reviewed 4 May 2012

I reserved 3 rooms on-line at the Waterloo, Ia Country Inn and Suites. The day of check in, I called the front desk to confirm my reservation and make sure we both had the right number of rooms and I was told the room # was accurate. A few weeks later, I discovered I was charged for an extra room... More

Was this review helpful? Yes
Nathan Link, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this review
8 May 2012

Thank you for your feedback about one of your previous stays. We value your input as a traveler. I agree you did have three reservations made online under your name prior to arrival, but through our later conversation, it appeared that one of you colleagues had also made a separate reservation for that time period. Given especially that our hotel... More

Top Contributor
130 reviews 130 reviews
Reviews in 74 cities Reviews in 74 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 24 March 2012

With a project in Waterloo 1 week, then another project in Waverly the following week we chose this hotel. The staff had the hot breakfast ready early which we REALLY appreciated. The location is right next to a steak house, other stores such as Wal-Mart, Red Lobster and many others too, plus it's only 5 minutes EZ access to Hwy... More

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Nathan Link, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this review
29 March 2012

We appreciate you taking the time to complete a review regarding your recent stay with us. Thank you for taking advantage of all things that make us Country Inn & Suites such as service, comfort, and convenience. On behalf of our entire staff here at Country Inns & Suites we thank you for your business and we hope to see... More

Ia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 28 February 2012
1
person found this review helpful

We had reservations for this hotel for the week end of February 25 through February 27, 2012. We had the confirmation # in hand at the check in counter. The clerk confirmed that our reservation was VALID. She then informed me that the room was unavailable due to over booking. The hotel was full, and we were out of options.... More

Was this review helpful? Yes
Nathan Link, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this review
5 March 2012

I appreciate you taking the time to complete our customer satisfaction survey for Country Inns & Suites. In reviewing your response I noticed you rated us below what I consider to be acceptable. They were If you have a moment and are willing to share any specifics on these items it would greatly increase my ability to better assess and... More

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Fulda
Senior Contributor
41 reviews 41 reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 18 September 2011
3
people found this review helpful

We pulled in here at 9 after a very long day and were exhausted. The gal at the desk was so polite, helpful and professional that her disposition totally changed my mood. I bet she gets at least one marriage proposal a week. The décor in the lobby was really nice and inviting. The room was clean, comfortable and in... More

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Nathan Link, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this review
19 September 2011

On behalf of our entire staff here at the Country Inns & Suites we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! More

Roanoke, Virginia
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 16 September 2011

Clean, well-cared-for property. Quiet, but we were on 3rd floor. Located in a suburban retail area, but properties adjacent to motel are not in keeping with motel space. Safe neighborhood. Breakfast average to slightly above average. Interestingly, the exit stairs are perhaps the nicest we have ever seen, and we try to use stairs instead of elevators. A storm knocked... More

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Nathan Link, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this review
19 September 2011

We appreciate you taking the time to complete a review regarding your recent stay with us. On behalf of our entire staff here at the Country Inns & Suites we apologize for the lack of communication about the wifi outage after the storm. You are deserving of this information. Know that we worked tirelessly to rectify the wifi and phone... More

Atlanta, Georgia
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 7 September 2011

We stayed here for a wedding, and it was just OK. It was definitely clean and well-maintained, the staff were friendly, and it was a decent price, but our first floor room was LOUD. Each night we had lots of stomping sounds from the room above us. We reported the noise to the front desk 2 of the 3 nights,... More

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Nathan Link, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this review
8 September 2011

Congratulations on your time of celebration during wedding season. These are special and memorable times in ones life. We apologize for any noise issues occuring throughout your stay. We train our staff to take proactive instead of reaction measure when it comes to managing noise levels within the hotel. Building off the enjoyable aspects of your stay, we would like... More

Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 25 August 2011

Nice big bathrooms. The air conditioner worked great. Loved the three super comfy pillows for each bed. Front desk clerk was helpful in helping me find some local pizza joints. Nice fridge, microwave, and flat screen tv. Found some left over food from the previous guests in the fridge. The pool was cold! I mean cold. That was very disappointing,... More

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Nathan Link, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this review
29 August 2011

We sincerely appreciate your stay with Country Inn & Suites of Waterloo, IA. Traveling with family is always a great way to spend time together. Our management and staff apologizes for a couple of the inconveniences you encountered during your stay. Know that we hold ourselves to a high standard and these concerns are addressed. We kindly thank you for... More

Dallas, TX
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 29 July 2011
1
person found this review helpful

We occupied six rooms for 4 nights and enjoyed the hospitality shown to us by the hotel staff. We were offered the use of the breakfast dining room at night for games and snacks. Our rooms were beyond spacious. My family had a king suite which consisted of a bedroom with King bed, living room with queen sofa, kitchenette and... More

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Bloomington, Minnesota
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 27 July 2011
3
people found this review helpful

Spending the weekend at this hotel was a great experience for my whole family. Our young children enjoyed the pool and the hot tub was the perfect temp for everyone to enjoy as well. Clean, comfortable pool area. And a local artist did a fantastic job in painting the walls throughout the property. These wall paintings made for a cozy,... More

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Waterloo, Iowa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 24 July 2011
1
person found this review helpful

I attended by granddaughter's 9th birthday party on July 25, 2011. My son and daughter in law made the birthday party arrangements with the Regional Sales Manager, Nathan Link, who was given every detail of this party. When my son arrived he was checked into the room by Assistant General Manager, Nina Webb, who then left to and called back... More

Was this review helpful? Yes
Steinfeldt, General Manager at Country Inn & Suites By Carlson, Waterloo, responded to this review
28 July 2011

Thank you for sharing your comments regarding your daughter's birthday at our hotel. We sincerely apologize for the miscommunication regarding the party and acknowledge that it was intially chaotic. However, I was happy that we were able to come to a solution so that we could accommodate the volume of guests and everyone could attend the party and swim. If... More

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Additional Information about Country Inn & Suites By Carlson, Waterloo

  • Country Inn Waterloo
  • Waterloo Country Inn
Address: 4025 Hammond Avenue, Waterloo, IA 50702
Price range (per night):* RM323 - 411

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Country Inn & Suites By Carlson, Waterloo
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