I reserved and recieved confirmation of a two-bed, non-smoking room but was offered a one-bed, smoking room. Hotel was booked and so were all others in town. This is an example of unethical booking practices and I have nothing good to say about this hotel.
Valued Guest;
Thank you so much for your review of our hotel, and for bringing your issue to our attention. On behalf of our entire team, we would like to apologize that you accommodations were not as you expected. We try and make sure that we take care of all requests for room types. Please know that we will use...
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