I appreciate you bringing your experience to our attention. I sincerely apologize that our internet and TV selections did not meet your expectations. Your kitchen should also have come better equipped. Your comments were reviewed by the staff, and we will be meeting to discuss what should be in every room to make sure your experience is not repeated. Our... More

First, I want to thank you for taking the time to provide us with feedback about your stay at our hotel. I want to apologize for the smell in your room. It is certainly not what I expect from our staff and it will be looked into. Still, I am glad you were able to utilize the kitchen in your... More

I appreciate you taking the time to write a review of your experience with us. I apologize for the confusion from our end regarding your reservation. While all of our rooms are non-smoking, our staff should have made sure that your room was up to par before allowing us to check you into it. I will be speaking with our... More

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we do not provide shampoo bottles in our rooms and that we do not provide housekeeping service daily. We do, however, provide shampoo upon request at the front desk but we do not provide daily housekeeping service so that we can... More

I received a copy of your review, and wanted to thank you for taking the time to write such a nice review. I'm so pleased to hear that you are enjoying our recently renovated hotel and feel that the location is favorable . Thank you again for sharing your experience with us. We look forward to welcoming you back in... More

I appreciate you taking the time to write a review of your experience with us. The condition of your room, the attitude of the Front Office Staff and the inability to provide you with your simple requests you described is not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to... More

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the room you were assigned did not meet your expectations and the fact that our Guest Service Representative was not accommodating and rude. To make sure this doesn't happen again, I am going to personally investigate this and will be speaking... More

I received a copy of your review, and wanted to thank you for all of wonderful things you mentioned. I am so pleased to hear that you thought our staff was the best you had ever encountered. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

Thank you for your great review of our property. I'm glad that you felt welcomed and that your accommodations were up to your expectations. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More