We have stayed at this hotel before and we liked it. The other trip advisor reviews were not very good but since we had been there before we thought we would check it out. We had a coupon from a travel book that they let us use. It was a Saturday night and we asked for a king bed. There...
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Thank you for the nice review. We are always happy to see our repeat guests and know that you have had another great stay with us. We pride ourselves on excellent customer service and Terry is the perfect example. We appreciate your business and your loyalty. The next time you are in our area we look forward to having you...
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Stayed here on the price basis of a coupon in an Interstate 78 coupon book. We were pleased with everything about our stay. The room was clean & comfortable. It was quiet, being further from the Interstate noise. It was convenient to LOTS of restaurants & shopping. A great bookstore close by. I can't understand the bad reviews of this...
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Thank you very much for the great review. We strive to provide excellent customer service and make sure your stay is a memorable experience. Our location is perfect for the traveler who needs a nice place to stay with lots of restaurants, movies and shopping nearby. We are glad you enjoyed our spacious rooms and look forward to your return...
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I stayed at this hotel for one night when passing through the area and would strongly recommend travelers find another option. The place is incredibly dirty from the lobby to the rooms, it's just terrible. The first room they assigned us was ot made up when we got to the room and when we went to request a new room...
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Thank you very much for your response. We use TripAdvisor reviews as a training tool for our staff. Customer service complaints are taken very seriously and steps have been taken to improve this situation. I am sorry our property did not meet your expectations and sincerely apologize for any inconvenience this may have caused. We appreciate your response and have...
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Let me just start by saying that this place needs some major help. First off when I checked in the guy at the front desk was excellent! He was so friendly so fast made great conversation with me he told me how long he had been there and I was shocked to see someone with so much potential be at...
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Reviewed 12 July 2011
Thank you for your recent review of our Comfort Inn Greater Cincinnati Airport. I sincerely appologize that our property failed to meet your expectations. Please understand that your experience was not up to our standards, and correct steps are being taken to prevent this from happening again in the future. I have taken immediate action in regards to the bug...
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I was stranded at CVG without a hotel when my connecting flight was overbooked. I went online and booked the Comfort Inn over more upscale alternatives. This was an ordinary Comfort Inn a 10 minute ride from CVG. Free shuttle between airport and Choice Inn worked fine. The medium sized room needed a thorough cleaning. Functional but cheap furniture, working...
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Thank you for your recent review of the Comfort Inn Greater Cincinnati Airport. We apologize that our property did not meet your expectations. We strive to provide excellent customer service to all of our guest and apologize for any inconvenience you encountered during your stay. The General Manager has met with the appropriate departments to assure that your concerns were...
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Let me start by saying this HAD been our family getaway hotel for many yrs. We love this place and to see it in such a mess, shatters our hearts. The place has been going down hill for awhile, but never would I have imagined they would let it get this far.
The hotel is up for sale. They are...
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Reviewed 8 September 2009
Thank you for your recent review of our hotel. We are sorry that the property did not meet your expectations on your last visit. We hope that in the future when your travel brings you back to our area that you will once again select our location for your hotel needs. Best Regards, Cindy Addison
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Convenient for where we needed to be, but probably hasn't had a rennovation in years. Clean, and adequate but very outdated. The evening desk clerk was nice but certainly not very professional. Breakfast was good.
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Thank you for your review. We use Trip Advisor as a training tool and your issue have been addressed by the appropriate departments. We hope that when you return to the Erlanger area you will chose to stay at the Comfort Inn Erlanger Greater Cincinnati Airport.
Kindest Regards,
Donna Thompson
Area Sales Manager
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I was recently put up in this hotel by an airline for missing a connecting flight in cincinnati and was disgusted by the conditions. The entire 3rd floor smelled like a musty basement, the carpet and upholsted furniture were soiled and dirty, and the finale was bed bugs found between the mattress and box spring (pictures to prove it). I...
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We would like to thank you very much for your comment on your recent stay with us. We apologize for any inconveniences you may have experienced during your stay. What you had experienced while here is not up to our standard. We again apologize for not being able rectify the situation as we were not notified during your stay, but...
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Great place for a great price. We had a fantatstic stay here, plenty of towels, our kids loved the swimming pool, have been renovating with updates. The breakfast was very good also, two types of waffles, eggs, sausage, bagels, english muffins, white/wheat
bread, assorted muffins and danishes. I would recommened this to anyone. Lots of great places to eat not...
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When we arrived around 4:00 pm the front desk staff had a little trouble figuring out which rooms we were to stay in and then I was surprised to see housekeeping still working on one of our room. They were very apologetic and said something about running behind because laundry was short staffed. The room was generously sized, linens were...
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24 Reviews
41 Reviews
