The Capital Plaza has been, for years, the premier hotel in Kentucky's capital city . It bore the Holiday Inn flag for a long time then lost it and is not independent. This is usually a bad sign for old hotels but I must say that the staff at the Capital Plaza is trying to keep up appearances. the lobby... More

Normally stay here one or two times a year for conferences. As I have mentioned before, I really don't like this property. It is getting old and needs a face lift in the worst way. I also don't think the customer service is top-notch here. This is a very mediocre property in every sense of the word. On my recent... More

Check-in clerk didn't follow through with a request about a colleague's checking in, 10 minutes after the request--nor did he give me the wake-up call I requested, even though he wrote the time on a piece of paper. Towels are tissue thin. Road-motel-style AC units--loud. Old TV. No restaurant service on Sunday evening. Breakfast buffet without eggs and not all... More

This place was originally a holiday inn and was a really nice fancy hotel! But the place over the years has completely gone down hill! I've stayed there 4-5 within the 20yrs I lived there and couple times on my visit back home. I can honestly say I would never stay there again since my last visit and what I've... More

I was very disappointed..... the pool was closed and they didn't even tell us when we booked the rooms. Our whole night was ruined because of that. Found cigarettes under the dresser in a SMOKE FREE room. Had to report the room to the front desk right after we walked in our rooms because of smoke. We of course didn't... More

when we checked in we were told the pool was closed for the weekend they should have told us that when we made our reservation, also all the food on the breakfast bar was cold you had to heat it in the microwave, and we kept loosing our internet signal, they told us to move around in the room. More

Before this week it had been about ten years since I had stayed at the Capital Plaza Hotel. I was pleasantly surprised by the service, updated condition of the room, and free internet. I would have given 5 stars, but the outlet where I tried to plug in my computer didn't work. (I verified that by plugging in a lamp... More

Excellent internet service. Good service at the front desk. Has made improvements since it was the Holiday Inn. Pool wasn't working the night I was there, but sauna and exercise rooms were available. Windows crack a few inches, which I enjoy. The lobby looks good, and the bar area looks lively and inviting. The sofas and chairs near the waterfall... More

We were staying at the hotel with a large group of friends and family for a wedding. it apparently had been a holiday inn in a past life. we were in a king room on a high floor and the room was a good size with an easy chair and sofa so plenty of room to have people in to... More