This hotel was chose for me through my company and I had to stay there a week. It LOOKED clean, however that wasnt the case at all. Upon my arrival, I always look at around the room to see if anything is broken or missing where I can notify the staff. I pulled back the curtains and theyre was a...
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The hotel was clean and the staff was friendly. We stayed in a queen suite (2 queen beds and a sitting area) and there was plenty of room for four. The location is wonderful - close to downtown and close to Keeneland and horse farms. I would definitely stay here again.
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My wife & i stayed here on the 15th may thru to the 17th & where very impressed with our stay. The welcome Joesph gave us was very friendly & made us feel like this was a second home. It is with in walking distance to public transport, has clean laundry facilities, the business centre has a printer & the...
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My sister reserved a room here for my bachelorette party because of the price and close proximity to the bar we wanted to go to. I was extremely impressed: the room was very spacious and clean(5 girls stayed in the room comfortably!), beds and pillows were comfortable, and the breakfast in the morning was very good. Lots of choices and...
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Stayed with my daughter and son in law in a large suite. It was very comfortable, fast internet, good breakfast, nice and friendly staff. The only negative was the sound of multiple sirens because there are 3 hospitals within a few miles of the hotel. It did get quieter as the night rolled on but during the day we heard...
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Left hotel and realized an hour later I left my charger in the room. Called asked them to look. The gentlemen was nice but said it wasn't there. I know I left it in the outlet behind the nightstand. Very unsettling that either he or a staff member stole this petty item or they were too lazy to deal with...
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Dear Chdcarro,
Thank you for bringing this to our attention. Your comments are certainly troubling. We occasionally do find things guest leave behind and are more than happy to return the item.
We would like to discuss this with you further and have sent you a private message with more details.
Katie J
IHGCare
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No complaints about the hotel itself-- nice, clean rooms; good breakfast; friendly staff; practically on UK campus. We stayed in the back of the hotel, however, and a train went by several times throughout the night. Didn't blow it's horn or anything, but still a nuisance.
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Room was spacious and clean, location was close to downtown and campus. Breakfast was good. The trains did not bother us.
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Nice hotel here... fairly new, but customer service in the friendliness areas are not that great.
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Pro Coach O,
First of all, thank you very much for your recent stay. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels...
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This hotel is located near the University and shopping centers. We have stayed several times and the beds are always comfortable and the rooms quiet. Check-in and out are usually fast with a courteous staff.
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28 Reviews
