We have stayed twice. Last summer we had two rooms and one was fine but the other was hot with air condtioner problems. I convinced my husband to say again last month. We had the same issue the air it would never cool the room. I feel for $90 a night you need a nice tempature. The food from the... More

Along with the decor being outdated, the room was dirty. The baseboards were covered in filth. We had no top sheet on our bed. When walking down the hallway, it looked as though someone had puked on the carpet and it had dried. The casino cheated us out of $100. My husband put a $100 bill in a machine and... More

I have stayed at diamond jacks prior to this stay and its always been a pleasant stay.the curtains are a little outdated. The room is big and the bed is extremely comfortable .the bathroom is huge and more than enough room for a woman like me to get ready in (I like to spread out my blow dryer and straightner)... More

The rooms were a little outdated but overall other than that the hotel room was nice and loved the jacuzzi tub...very spacious rooms as well More

I thought I would dislike the property completely based on previous reviews. Once I arrived at the hotel, I changed my mind. They do have old decor and I think it was hot in one elevator, but that was it. The only other negative is that you have to drive to the other casinos. The rooms we booked online did... More

We have been coming here for years since Isle of Capri owned the property. Diamond Jacks is not maintaining the property at all. Mold around tub, lights out in room, holes in wall in bathroom, hot tub face board coming out at the bottom, baseboard pulled away from wall, housekeeping left glove in floor, and chewed gum on back of... More

Love the rooms here ask for the king suite with hot tub by bed big enough for 2 to fit comfortably. Very clean room and LARGE, Hotel staff very friendly. Buffet is great and cheap, and snack bar is always good. Casino is avg. there really about all the same in Bossier City however Horseshoe is the nicest. Had a... More

I took my husband here for his birthday. The room was outdated and we had to hunt for plug ins. The bathroom had a tv that didn't work and I had to call down in the morning for bath towels, since there were none in the room. The only towels were hand towels and if you took them off the... More