I have enjoyed my stay here at the Fort Polk. The Hotel was clean and the staff was alway nice and pleasant. I enjoyed the daily conversation with the staff, they are always happy which showed me that they enjoyed their work environment. Emily is always helpful and is a great person. Kelli was helpful as well when I had...
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I have greatly enjoyed my trips to Leesville, Louisiana. The staff there is very personable and make you fell very welcomed. PhyllisRichards (Front deskmanager) and her staff make you fell like you are staying at their home and make sure your stay there is the best experiance that can be given.
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If it was not for the Front Desk, the smiles they gave the stay in Leesville would have be a bummer. Kelli, whom seam to work everyday and every shift was always smiling and was right there to help you out. From giving you a frash baked cookie to extra towels. She is on top of her job.
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I must say that the manager is another great reason for anyone to stay here. Her name is Kristian Roddy and she is the type of person that went out of her way to help us with our special request regarding rooms. We didn't booked the rooms ahead of time, and she didn't have rooms as well but still she...
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Ahamad,
It was an absolute pleasure having you stay with us! Thank you for your kind words about me and my staff. It is guests like you that make our day a little bit brighter.
My staff and I take great pride in delivering excellent customer service. We always try to exceed our guests' expectations and are delighted that we...
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I travel to Leesville on a regular basis and generally spend 100+ nights a year there. I have stayed at this hotel often over the years. They were always more expensive than other hotels in the area but had a great location in the heart of Leesville. On my last visit (04/02/12) I was please to see I had been...
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I am truly saddened, Mr. Holt, that you had a less than satisfactory experience at our hotel. You are a frequent and important guest and it is unacceptable that you felt we were less than honest with you. In fact, we regard your loyalty to us so highly that we designated you as our “Guest of the Day.” Let me...
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Emily was the most helpful front desk staffer at a holidy inn that I have stayed at in atleast 5 years....she went above and beyond to make sure that my stay was as enjoyable as it could be outside of mt own home. I would reserve a room agian just based on her service alone!!!!
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Thank you for your wonderful comments about Emily! She is our newest Guest Service Agent and we are very proud to have her on staff. I will definitely let her know that her exceptional service has left a lasting impression on one of our guests.
We take great pride in exceeding our guests expectations. Thank you for letting us and...
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was a great experience staying there i will be glad if i get the future chance staying there in my next trip espicialy the sale manager Cristine has a wonderfull and very friendly peronalty and a very caretaker of her customers,
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Thank you, Nisar, for your gracious feedback. We hope to see you back again soon! It was a pleasure having you stay with us. We truly enjoyed having you here.
Each of our staff members strive to exceed our guest expectations. Your wonderful comments will go far in encouraging our staff to continue providing excellent customer service. Again, thank you....
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My original reservation was at the Hampton Inn. The Hampton Inn which is owned by the same folks booked a reservation for me at this Holiday Inn express but the sales manager forgot to designate a room so when I got there I had a reservation but no room?? I know it's a small town so the talent pool is...
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Mr. Arboytes,
I apologize that you had an unfortunate visit to our hotels. Your reservation was made for the Hampton Inn; however, your credit card declined for a pre-arrival authorization. I personally called the number you had on file at 9AM, and received a disconnected number. Because of your Hilton Honors status as a Gold member, we held onto your...
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Traveling on government business and received great treatment from staff. Customer service representative Emily is a true asset to the Leesville establishment demonstrating a profound loyalty to the customer. Made my stay very enjoyable.
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Thank you for your generous comments about Emily! She is one of our newest Guest Service Agents and we truly enjoy having her on staff. I will forward this information to her immediately!
The goal of each of our Guest Service Agents is to exceed our guests' expectations. I'm glad to hear that Emily has succeeded in delivering memorable service...
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Brittany was the desk clerk that greeted me upon arrival. Her friendly personality and prompt service ensured that I was in my room within minutes of arrival. Throughout my stay, Brittany kept me on time with timely wake up calls, made sure I had the weekly internet access code on time and assisted me and my fellow business travellers with...
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Ray,
Thank you so much for your heartfelt praise! I'm so glad that we had the privilege of serving you as our guest for several weeks. We sure do miss your joyful conversations and smile! I have given a copy of your comments to our Guest Service Agents and they truly appreciate your generous rating of us and our hotel....
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