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All 20 Metairie hotels »

Sun Suites Metairie/New Orleans West

2.0 of 5
4409 Hearst Street, Metairie, LA 70001
Hotel amenities
Sun Suites Metairie/New Orleans West
Ranked #14 of 20 hotels in Metairie
3.0 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    11
    6
    7
    4
    8
Date Rating
Seattle, Washington
Contributor
16 reviews 16 reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 27 April 2012
1
person found this review helpful

I used this hotel as a flop house after arriving at airport at 1am. Hotel is fairly new. The office closes in the evening, but the security guard checked me in. Room was clean. Coffee in the lobby was a nice touch. It definitely served it purpose for me for half the price of neighboring hotels. More

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Sun Suites Metairie LA General Manager, General Manager at Sun Suites Metairie/New Orleans West, responded to this review
30 April 2012

Dear Guest, Thank you for taking the time to share your experience. We take pride in providing our guests with an "always clean and friendly" experience. We are glad you choose us for your accomadations during you late trip into New Orleans. Please feel free to contact me at the property if I can assist you with future reservations here... More

1 review
4 of 5 stars Reviewed 14 April 2012

After my recent trip to new Orleans this past st Patrick day weekend, i was pleasantly surprised at the professionalism the staff displayed in not only guest checking in but the unsatisfied guest that had issues with the room. they were on the issue quickly and resolved the matters in a timely fashion. i would definitely recommend this establishment to... More

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Sun Suites Metairie LA General Manager, General Manager at Sun Suites Metairie/New Orleans West, responded to this review
22 April 2012

We are so glad you enjoyed your stay! We take pride in our customer service- you are our priority! If there is anything we can do to help you with you with a future stay either here or at one of our sister properties, please do not hesitate to contact us. Thank you for taking the time to share your... More

1 review
5 of 5 stars Reviewed 14 April 2012

Me and my best friend planned a trip to new orleans its was our first trip to new orleans I called sun suites everyday asking different question, because I was nervous about traveling frm michigan to new orleans being so far frm home. The staff ensured me that the hotel was a safe clean and friendly enviorment I finally arrived... More

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Jacksonville
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 13 April 2012

Horrible, Horrible, Horrible this use to be one of my favorite places to stay while in New Orleans in the pass but now it is a dump. The carpet was filthy the entire room was awful. The staff was not helpful at all. If the owners would put some of the money that is made back into making the hotel... More

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Was this review helpful? Yes
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Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 April 2012
4
people found this review helpful

This by far beats hotel hell in China. This hotel is straight up sketch bones! The room was hideous. I felt this place was not clean so I went to Walmart next to Lowes and bought disinfectant spray and Glade air freshener. Then went back to the hotel and cleaned pretty much the whole room. Note- This room was a... More

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Atlanta GA
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 18 March 2012
4
people found this review helpful

I am usually not the type to write bad reviews...I understand that sometimes things happen and not every room can always be perfect, HOWEVER, we rented 3 rooms and had MAJOR issues with all. Our first issue was upon checking in, we were informed that the "key lock" was messed up on one room, therefore a staff member would have... More

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Baton Rouge, Louisiana
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 January 2012

My reservation was made on-line, when I arrived the staff was very friendly and professional. I brought to there attention that I needed a room where I can get some rest, because the evening when I arrived a movie production was taken a place a block away, and they were able to accomodated my request. The location was great. More

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See 2 more reviews by RoadMaster777 for Metairie
Sun Suites Metairie LA General Manager, General Manager at Sun Suites Metairie/New Orleans West, responded to this review
14 February 2012

Thank you so much for taking the time to share your experience! We are so happy you had an "AWESOME" stay! We take pride in doing everything we can to accomadate our guests needs, and I am happy we were able to do so for you. Please let us know if there is anything we can help you with in... More

Laredo, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 November 2011
1
person found this review helpful

This hotel was comfortable, quiet, and the staff was beyond accomidating and helpful. This is soon to be a family tradition for us since this was our first trip as husband and wife and we will use this hotel every time without fail. The entire staff went above and beyond! More

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Sun Suites Metairie LA General Manager, General Manager at Sun Suites Metairie/New Orleans West, responded to this review
13 November 2011

Dear Mrs. Gilbert, We are so happy you had a "Phenomenial" experience! It is our goal to provide every customer with clean rooms and customer service of this magnitude. We truly appreciate your taking the time to share you experience with others. At Sun Suites, we value each and every customer and want everyone to leave feeling the way you... More

1 review
5 of 5 stars Reviewed 12 September 2011

Great attitudes very friendly clean rooms great stay staff went out of the way for me wonderful rates aswell More

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Sun Suites Metairie LA General Manager, General Manager at Sun Suites Metairie/New Orleans West, responded to this review
15 September 2011

We are so happy that you felt at home on your first night! It is our goal to provide an extended stay lodging experience that allows you to utlilize many of the comforts found in your own home, like our full kitchens and incredibly friendly staff. Thank you so much for your business, and please let me know if there... More

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Additional Information about Sun Suites Metairie/New Orleans West

  • Sun Hotel Metairie
Address: 4409 Hearst Street, Metairie, LA 70001
Price range (per night):* RM193 - 285

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Sun Suites Metairie/New Orleans West
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