The hotel is not horrible it has had remodel work done and they done a decent job.The lady running the bar/rest at night was great good attitude and service oriented.But two of the front desk people were some of the weakest I have encountered.Had melted ice cream in there refrigerator for sale and wanted to argue about it being melted... More

I have never stayed at any hotel where the staff was so incredibly friendly ! The room was nice and bed was comfortable . If I am ever in Monroe again, I will not hesitate to stay here. Kudos to the management for the excellent customer service training!

Service was top notch! The ladies at the front desk were more than helpful at check in. Staff next day were eager to make my stay the best. Would defiantly stay here again. Hotel has been renovated but still shows signs of the old courtyards. Still a great place to stay.

Passing through Louisiana, we stayed at this hotel on Easter Sunday. My husband loves Marriott Courtyard hotels, but this one got a thumbs-down from me. I would've hated to have a UV-light to shine in this room. There was nothing outstandingly bad about it at first glance, but then I had a chance to study the bathroom. In short, the... More

My wife and I stayed here Sunday and Monday.weve been traveling from west to east .we have found courtyard Marriott is a cut above,you also pay more,but you expect more.we went to go to pool and found there were a lot of kids.so we thought we would come back latter.as we were walking outside we notice people walking towards us... More

Hotel is in great location right near the mall and an Applebee's. When we arrived a basketball team was checking in and management came out from back to ensure I was checked in quickly. Lobby was nice, but not very family friendly. Desk staff was nice enough. Rooms were comfortable and clean. None of my online requests were given which... More

The place is nice and comfy. Clean. Near mall and plenty of places to eat. The only thing that fell short was the ladies working the food/bar counter at night and also in the morning. To say they knew the meaning of customer service would be a joke. They both were MIA for the most part, the girl in the... More

Great night. Easy access from I-20. Great staff! The hotel is right beside the mall and several food places. We had no problems and we had a really good time. If you are passing through, you need to stay here.

Nice, typical Courtyard with the BEST staff I have encountered in ages. I stayed here for 3 nights on business in the area. Staff was consistently helpful and cordial, going way beyond the typical good service. For example, when I asked For a local paper, front desk staff offered to order one for me each morning. Breakfast in The Bistro... More