My friend and I stayed here with the intentions of one night. We called last minute and got a room in the hotel that is attached to the casino. When we checked in we were extremely excited to see that our $89 got us a deluxe room, with a king bed, a huge bathroom, a sitting area and a Jacuzzi...
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I went with co-workers for a night get away to do a little gambling and a lil crableg dining. When we pulled up to the hotel I was disappointed from the start. The paint on the outside is fading so needs a paint job. The decor in the inside lobby, hallway to the elevators and sleeping rooms all look like...
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Thank you for your feedback concerning your visit to the Isle of Capri Casino Hotel. We apologize that your experience was not favorable and we thank you for your comments and feedback. We are currently in the process of a multimillion dollar project that will upgrade our Tower hotel rooms and public lobby areas. In the past several months we...
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I have stayed here several times since it opened. It has continued to go down hill from day one. The food, service, cleanliness, air conditioning systems. I have made my last visit to this musty smelling, moldy place with terrible food and rude staff on every level. When Isle of Capri first opened it had decent food and some friendly...
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Thank you for providing your evaluation of your recent stay at the Isle. I apologize that we did not meet your expectations during your visit. During this past year, we have focused our efforts on getting the casino spruced up. All of the casino carpeting has been replaced, the entire casino has been painted, a total renovation of the restrooms...
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We have stayed with this hotel several times. We recently went during Mari Gras and Spring Break. The hotel/casino has to realize that they are booked to capacity and thus have enough wait staff available during peak hours. This did not happen. I have never seen the lines as long outside the eating establishments as I saw those two weekends....
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I apologize for the lack of attention received during your recent stay at the Isle of Capri. Working through our inefficiencies should not reflect on the guest expectation and it seems that this was the case over your stay. We are making every effort to resolve our staffing challenges during peak periods. Our all-you-can-eat crawfish buffet has been very popular...
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We did not receive the room we were promised. Horrible customer service. We ended up in a room at the Inn. Very dirty. Horrible.
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Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Your patronage is important to us and we hope that you will continue to give us the opportunity to serve you.
Linda Ferguson
Director of...
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We stopped by the Isle of Capri again this after after attending a Mardi Gras Ball and it looked as if they had cleaned the place up a bit as the carpets and machines appeared cleaner and more looked after.
As usual we had a great time and I appreciated the helpfulness of the casino staff.
I'm sure we will...
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Reviewed 15 September 2011
This is a review on the Inn, which is the hotel across the parking lot from the casino.
The rooms have been recently renovated, which is a plus. However, they NEVER have the room type you reserve available. We tried to check in at 2PM on a Thursday, and were told the room type we reserved was not available (king/non-smoking),...
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My wife and I went over for a 2 day get a way over the Holidays and had a wonderful experience. We stayed in the Inn across from the Casino, and the rooms were spotless, the staff was friendly! The Casino was a blast, with the dealers making the experience wonderful!.
Thanks to everyone at the property who made our...
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Stayed in the Tower. Clean room loved the whirlpool tub will be back again.
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Started off at the Inn at The Isle and was the worst place I have ever been in. Stains on carpet, dust caked between floor and wall, in bathroom on floor had hair (both long and from the other part of anatomy yuk) and dirty napkins under curtains. Staff was indifferent, gave me key to look at another room which...
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I am very sorry that you experienced such poor conditions at the Inn during your visit in November. This is certainly not typical of our housekeeping or of our staff, as we strive to provide our guests with a clean, safe, friendly and fun environment when they visit the Isle of Capri. The issues have already been addressed and I...
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