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All 21 Hagerstown hotels

BEST WESTERN Grand Venice Hotel Wedding & Conference Center

2.5 of 5
431 Dual Highway, Hagerstown, MD 21740-2601
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Ranked #15 of 21 hotels in Hagerstown
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84 reviews from our community

    Trip type
Traveller rating
    23
    32
    13
    7
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Date Rating
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 15 June 2013 NEW

After checking in, we noticed food crumbs and black stains on the sheets and comforter. We called the front desk and housekeeping arrived shortly after. Oddly, housekeeping entered without knocking. They asked us what the issue was and we repeated the problem. They responded by stating that they changed the sheets and started talking in their native language as they... More

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Mansfield, Ohio
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 10 June 2013

Stayed here on the way to obx. We had to drive quite a ways off the highway to get there. The area wasn't great but it was ok. The lobby looked nice and the desk clerk was very nice. I needed 2 rooms for my family but they didn't have any available. The hotel got worse the further into it... More

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west chester pa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 June 2013

We stayed here during the recent Hagerstown Blues Festival on Friday May 31. As we entered the lobby, I said, welcome to the eighties, which was the age of the decor. The room was horrible. It had not been updated, ancient tube TV, mold and missing grout in the bathroom, lighting horrible, peeling wallpaper, kleenex box falling off the wall.... More

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venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review
10 June 2013

Thank you for taking the time to give us your feedback on your recent stay. We really do want to get honest feedback from our guests… both the good and bad. We listen to all guests comments and take them all very seriously. As a matter of fact many of our enhancements have come directly from our guests suggestions. Just... More

Birmingham, UK
Top Contributor
53 reviews 53 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 30 May 2013

I had a one night stay during my trip across Maryland. The check-in was handled courteously and efficiently. The lobby was very nice. Usually things get worse as you go into the hotel proper. This time, they didn't. I was on the 3rd floor. I had what I thought was a corner room (but there are several of those due... More

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venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review
10 June 2013

We are so glad you enjoyed your stay! Thank you for your kinds words about our hotel and our staff. We really do have a great team here. I apologize for the problem with your comforter and I will make sure this is addressed with our housekeeping staff. We hope to see you here again at the BEST WESTERN Grand... More

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 24 May 2013

To be honest I picked this hotel because of it's location and affordable pricing on Priceline, but I enjoyed it so much that I wished I had more time just to be at the hotel! The lighting is a little dim and the hotel is showing its age, but everything is in good working order. The staff was courteous without... More

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venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review
28 May 2013

Thank you so much for your kind words about our hotel. We work really hard to make sure our guests have a great stay and feel at home. We look forward to having you back as our special guest the next time you are in Hagerstown! Thank you again!! Lauren Detwiler Director of Sales More

Staten Island, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 7 May 2013

I booked this hotel through priceline.com, not knowing anything about it except its star rating. I was very pleasantly surprised by how wonderful it is. On a Saturday evening there was ample parking by the front door. The front desk staff was extremely friendly and helpful. The lobby was grand by any standard, and a table with a coffee machine... More

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venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review
13 May 2013

Thank you so much for all your kind words! Our staff works very hard to ensure that all our guests have a great stay. We are glad you took advantage of our complimentary coffee and snacks at check in. We just recently updated all the wi-fi in the rooms and are glad it is working great!! Thank you again for... More

Coventry, Connecticut, Usa
1 review
2 of 5 stars Reviewed 4 May 2013

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Review collected in partnership with Best Western

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venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review
13 May 2013

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Washington Dc, District Of Columbia, Usa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 26 March 2013

The room was nice and larger than most rooms and the bed was comfy. The problem was with the heater. I set it to "low heat," but the room didn't warm up much. It was very cold in the room and I was too tired too call the desk for help. I was alone, so I could double the blanket... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review
29 April 2013

Thank you so much for sharing with us your comments about your stay with us in March. We so appreciate your kind words about our spacious and comfortable rooms. In regards to your Heat issue, we looked into the problem and have replaced the unit. Thank you again and next time you are in the area we would love the... More

Union, Missouri
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 19 February 2013

We stayed at this hotel Feb 16 and 17, 2013. It is a very good hotel for the money. However, make sure you ask to be placed away from the workout rooms and away from Dual Highway. Also, and most important, make sure you are on the other side of the night club. I was told they were shutting down... More

Was this review helpful? Yes 1
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review
13 May 2013

Thank you so much for your review! I apologize for the noise you experienced in your room from the exercise room and night club. You were correct about the night club it is currently under renovations and closed shortly after your stay. We would love to have you back next time you are in the area and I would like... More

Laurel, Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 15 January 2013

I recently had to perform some work in Hagerstown.I had never stayed in this hotel before.From past experience Best Western hotels are dependable choice for some good rest.To start, check in for myself and crew was a breeze.The staff being friendly and accommodating.The room was clean with a very nice bed.This hotel looks good inside and out with the lobby... More

Was this review helpful? Yes 2
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review
13 May 2013

Thank you so much for your review Mr. Wuenstel! It was our pleasure having your group at our hotel and if you are ever in the area again come back and see us!! More

 
 
 
 
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Additional Information about BEST WESTERN Grand Venice Hotel Wedding & Conference Center

Also Known As:
Best Western Hagerstown
Hagerstown Best Western
Address: 431 Dual Highway, Hagerstown, MD 21740-2601
Phone Number:
Region: United States > Maryland > Hagerstown
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #15 of 21 hotels in Hagerstown
Price range (per night): RM229 - 344
Hotel Class:2.5 star (2.5*)
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