I recently went to Hilton Garden Inn in Hanover, Maryland to grab a quick bite to eat and I must admit the service and food was exceptional. My server Ciara was prompt professional, courteous and friendly. My food was brought out rather quickly and quite frankly my expectations where not very high as I was not a guest staying at... More

This hotel is on the same street as the BWI Rental Car facility a mere 1.2 miles away. The HGI will pick you up or drop you off at the rental car building. I had an early morning flight out, so rather than making a two hour drive at 4:00am, hunting down a gas station, and trying to find that... More

Stayed there fir first family vacation in a while, was told by agent included free breakfast...which it doesnt. So without request front desk gave me vouchers until i found confirmation. I presented them to restaurant lady. She grilled me on why I had them and I told her. I asked if it was a problem and she said she would... More

check in was great.. upon leaving AN Event returned to room serveral trays in hallway.. when going down to breakfast in the am trays still in hallway. Breakfast was Horrible lacked flavor and service . It took over 20 mins to get an omelet and waffle and when we got it the omelet was burnt and the waffle was over... More

My husband called 2 days before we were to arrive in Maryland and booked a room. We are part of Hilton Honors.We drove in from Gloucester Va and with traffic it took us 4 hours to get to the hotel. We walked in,a very nice lady greeted us and we gave her our name only to be told we did... More

Upon entering, i was very impressed with the size and cleanliness of the lobby. It was gorgeous! The staff very impressive. The room was immaculate. To end my stay and start the day, a made to order omelet. Two thumbs up.

When we arrived the hotel was just recovering from a power outage. We were met by “Tracey” at the front desk who was very nice and courteous. Though fully-booked, she was able to get our two rooms fairly close to each other. The rooms were very nice and comfortable. My only minor complaint is that for “double” rooms we were... More

The smoking rooms are terrible, and I was placed in one for the first night without warning. I was moved to another room on the following nights stay, but still had to suffer through the horrible first night since there were no available rooms.

This seems to be a relatively new property and so everything is updated and fresh. The absolute best part, though, was David at the front desk. David was ALWAYS smiling and happy and helpful. All staff were professional and friendly, but David went above and beyond for every need. Cleaning staff also deserves a tip of the hat, as Toya... More