I stayed in what is affectionately referred to by the hotel employees as the Foltin suite because of a guest that's been staying in this room for 20+ yrs. and its easy to see why anyone would want to keep coming back. Upon check in I was warmly greeted by the front desk staff (shout out to andrei, jack, and...
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I had the most amazing time at this hotel! I found that the customer service was well above average. The staff was always ready to lend a helping hand in any way they could. My friends and I had a horrible experience and searched for hours for a hotel that we could manage to pay for, and when we came...
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We had a room with two double beds and an ocean view (but no balcony) for $89. The hotel has a very 70s feel to it, and our toilet didn't flush consistently, even after two trips to fix it. However, they gave us 3 passes for the breakfast buffet. The food was OK, not great. I would not have paid...
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Stayed for one night this past weekend. It was like entering a time machine. This place has not been updated or cleaned in over two decades. Just because you put a piece of granite in the kitchen does not make it new. You just can't overlook the ancient bedspreads, worn out carpet, mismatached tiles and filthy balcony. This place is...
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Dear Graham G,
I am sorry that you were displeased with your accommodations at The Castle in the Sand Hotel while with us for one night, Friday May 4th. We actually have done extensive renovations in these accommodations this winter and the balance will be completed this fall. I am very proud of these suites which have a bedroom as...
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Once again, a big "THANK YOU" to the owners, management and staff for another great stay! Loved the improvements you've made to the Cottage #12 units!! See you again next year (maybe sooner)!!!!!
A suggestion, if I may: a GFI outlet in the wall of the bathroom would be great! Can't fit the plug of the hairdryer into the socket...
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Reviewed 12 May 2007
Dear Cody 447,
I am glad you enjoyed your stay and appreciate your repeat patronage. We have made many improvements to our units over the past two years and guest response has been fantastic. Thank you for taking the time to let us know your comments and give us your suggestions for future improvements.
Sincerely, Bob Borello, General Manager
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Stayed at "Castle in the Sand" last weekend in April for the past nine years! Thurs. thru Mon.
for the WARD WATERFOWL CARVING CHAMPIONSHIPS held in the Convention Center almost across the street. Our room in the North building had just been totally refurbished and
as usual was spic and span.
Love the spaciousness of unit split into living rm,...
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Dear KEM9125,
Thank you for providing your positive feedback. We are excited about the renovations we have made to many of our units the past two years and it is great to hear that you, our guest, enjoyed all the refurbishments. We appreciate your nine years of patronage and look forward to having you as a guest again soon.
Sincerely,...
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I was really impressed when I visited Castle in the Sand during the off season. It was the perfect opportunity to check things out, while prices are lower and the crowds are smaller. The staff was great and my accomodations were surprisingly spacious with a perfect ocean view from my private second floor balcony. I was also very happy with...
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Dear Sonja M,
Thank you for taking the time to provide us with your positive comments. All guest feedback helps us improve for returning and new guests. We strive to pass on savings to our guests during the off-season in the Spring and Fall through our Hot Deals, discounts and packages. The Castle's desirable oceanfront location affords our guests easy...
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Can not find anything negative to say about our stay. The hotel was clean and our room kept tidy. Beautiful oceanfront view. Ample parking. GORGEOUS Olympic size pool. Beach House restaurant was a great place to have breakfast. Cannot wait to book our next vacation!
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Dear Ladybug 8208,
Thank you for sharing your positive comments; we appreciate all guest comments. I am glad you enjoyed your accommodations as our housekeeping staff takes great pride in preparing and maintaining clean rooms for our guests. We are fortunate to have an enviable location directly on the beach, with direct beach access and beautiful views of the Atlantic...
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Just stayed for an off-season weekend. Older hotel, but nice-sized, clean rooms. Stayed in penthouse (top floor of 5) room overlooking ocean. Just beautiful. AC was a bit loud, but beds were sooooo comfy, slept like a baby! Very nice breakfast buffet at a reasonable price. Will definitely stay again.
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Dear Emilia K,
I am glad you enjoyed your stay in our Castle North Penthouse Room. Those room types do have a beautiful view of Ocean City's beach and the Atlantic Ocean. They were recently remodeled and that included new furniture, linens and new Eurotop bedding, which we hope allows our guests a good night's rest during vacation. Our breakfast...
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My favorite place in OC. Love Coconuts and all the staff. Smiles begin at the office all the way through to the maintenance department. Housekkeeping is so sweet and always ready for a smile. Greatest bar staff on the beach. Love you all.
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Thank you very much for your compliments. Coconuts Beach Bar & Grill has just opened for the upcoming season. In response to our guest comments, we have added a lot of new items to the menu including steamed shrimp and clams. Again, we have live entertainment scheduled for the entire season. I am happy to hear that all of our...
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