We had a great time this past weekend at the Holiday Inn Falmouth. What a clean and shiny hotel. The staff at the front desk were amazing and accommodated all of our requests.
Thanks to Shery Barrett the GM and the entire staff for making our stay a memorable one. We will be back!!
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It is rewarding for us to know that you enjoyed your stay and that our staff took great care of you. Thank you for your compliments and please come see us again!
Sheryl Barrett
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I really enjoyed my stay at the Holiday Inn Falmouth this past week. Heather is a shining star at this property and they should be very proud that she is a part of their team! I called her countless times regarding directions, things to do in the area and making changes to my reservation. She was very upbeat, pleasant and...
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What a great testimony to one of our dedicated customer care agents. Heather is our Front Office Manager and I have often observed her taking time with guests to help, or just to chat, no matter how busy she may be at the back of the house. Making it a great experience for our guests is what we are all...
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Upon arriving. We found ourselves in a valley of smiles from the ladies at the front desk. Everything was explained to us that was available at our 1 night stay. We even received complementary tickets for their restaurant and coffee. The ladies explain the Priority Club Reward, which we signed up for. Can't wait to start earning points.
Entering the...
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Reviewed 23 July 2009
You have summed up the kind of customer care that makes our Team very proud. Thank you
for taking time to give us your kind remarks. Our staff is dedicated to making sure our traveling guests get all that they need along with friendly & attentive service. We hope you will come visit us again.
Sheryl Barrett
General Manager
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We came for a hockey tournament. When we arrived, the front staff could not handle the hockey teams showing up. There was a long line and had to wait 10 minutes to get checked in. We were provided coupons for the kids to eat free for the weekend. On Saturday, the waitstaff could not handle the teams for breakfast. There...
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Jenna S,
Thank you for taking time out of your busy day to leave us a candid review. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I would like to offer a sincere apology. While we understand...
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The hotel was great, staff wonderful. The front desk staff are friendly and nice, but you cannot tell them different from the restaurant staff, they all wear black and white. You would thought the front desk staff would dress differently from the restaurant. I have never seen it like that before. I guess that is someone's bad joke.
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Great to hear from you after your visit. Thank you for complimenting our staff for being attentive and helpful. We also think they are the best team to work with. as far as the front desk uniform goes, well, I personally think the best part of their uniform is their .... 'smile'
We hope to see you again.
Suzanne Fernandes
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Very pleased with the makeover. The room was comfortable, and clean. The staff was pleasant and knowledgeable. It was a joy to stay even if only for one night. Would love to do it again for longer next time.
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We appreciate that you took the time to write your favorable review. We share your comments with all our staff which gives them great satisfaction knowing that they made a difference.
We also love our renovated lobby, so fresh and modern. Our Elevator has been constructed and will soon be in operation. We are excited about that.
Thank you for...
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This Holiday Inn has a great staff. Very friendly and helpful. Always a nice smile and quick with advice on local things to do. The indoor hotel pool was clean and the water warm. The rooms were nicely decorated and reasonably taken care of. I sometimes find rooms in vacation areas a little worn down, definitely not the case here....
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Thank you so much for your kind remarks. We are very proud of our team for the top notch service that they give our guests. I will share your comments with our staff, it will mean a lot to them for sure.
I am glad that you were able to use our indoor heated pool and enjoyed it. We are...
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I have a need to revisit Falmouth, MA many times more than once a year and during various seasons. I was there this weekend and they did not let me down. They warned me that a kids hockey tournament was in town if I was looking for a quiet get a way which was nice. I still stayed and hockey...
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Reviewed 3 August 2009
Reviewed 2 November 2010
Your kind comments made us all smile. We really appreciate your great attitude as we know that a sports weekend is great fun for the kids but not for someone looking for a quiet getaway. Very glad to know that our efficient Front Desk Staff did make you aware of the circumstances.
If you are in the area again, I...
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My husband and I stayed with our sons, at the Holiday Inn Falmouth for a night during February vacation. I couldn't say enough about the place! It is in a great location; close to town and easy to get to from the hightway. The boys spent the entire day and night in the beautiful salt-water pool and made many new...
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I found our 3 rooms very clean. The service was excellent from the dinning room to the maid service. Everyone was professional and polite. The swimming pool is clean and really fun - especially in the winter when it's too cold for outside activities. I stay at The Holiday Inn in Falmouth 2 to 3 times per year and have...
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