Stayed 2 nights for work. Very nice experience. Staff a little reserved but nice; Raiza (spelling?) who is there for breakfast, and learning the front desk, was sweet. Location quite convenient, just off Rt 9. Quiet! Probably the quietest hotel I have ever stayed at. Rooms really, really nice! Fresh, bright, well laid-out. Loved that I could open the windows...
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Thank you for taking the time writing a review of our property. I am glad that you enjoyed your stay with us. Comments like yours helps us better our selves in the future. Customer service is our number one goal and that my staff was able to provide this to you.
Again, thank you for time.
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We chose this hotel to be able to see daughter running Boston marathon at mile 6 (train station) in Framingham. The first night the AC was so loud, we had to turn it off. It wouldn't turn off after setting it, ran all the time. After turning it off, we were treated to highway traffic noise, but finally fell asleep....
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Thank you for taking the time completing a review. I certainly apologies for the loud A/C unit and I remember speaking with you the following morning. Having a A/C unit that is causing discomfort to our guest is not what we envision as a ideal stay for our guests. I appreciate you informing us of the issue so that we...
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Residence Inn typically gives you breakfast and on weekdays some food in the evenings. You can have a room (with a separate living area) or a suite (two bedrooms with a shared living room). Since we had "Platinum" status we were upgraded to a suite. (There were three of us in the party.)
Problem #1. Heating. Upon entering the room,...
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Thanks you taking the time in reviewing our hotel. These types of reviews help us better ourselves. I can assure you I have taken steps in fixing your issue. I apologies for the heating issue and if ther is anything we can do for you, please feel free and contact us.
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We decided to spend the night in Framingham, not to far from our own home. This property is inside an industrial park so if you think that you are staying somewhere where you'll be close to shopping, Boston, etc. - think twice. The building is behind Genzyme so if you see signs for that, you're close. Has a small lobby...
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Thank you for taking the time and writing a review. I apologies for the inconveneince that occurred at our hotel. I can assure you that I take all comments very seriously. I have taken steps to assure that future guest will not have the same issues that you have had. Please feel free and contact us if you would like...
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This hotel was very clean and the staff very helpful. Even though it is located in the back of an industrial park, it only takes minutes to get anywhere you may want to go. Shopping, restaurants, etc. It was actually kind of nice to come "home" at the end of a busy sight seeing day and feel secluded from the...
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I would like to thank you for the kind words concerning our property. I will be sure that our staff is aware how well you enjoyed your stay with us. The two-bedroom suites do have lots of room so a family can spread out and relax.
If we can be of further asistances please fell free and contact us at...
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Older property but clean. Very difficult to find. I didn't like parking in the back due to poor lighting, although it is in a very safe location. I would recommend this hotel try to locate an area for the smokers to exhale some where other than the front entrance. Buffet in the A.M. was average. Hors D'oeuvres depended on day...
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Thanks you for taking the time out of your busy day to write a review. I appreciate you letting us know of the issue that occurred during your stay. Comments like yours help us to improve our selves. Please feel free and contact me if you would like to discuss this further.
Sincerely,
Derek Tawil
General Manager
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Great hotel great breakfast, pool nice, hotel room good.
A little poor with the meal at night, on Mondays, Tuesdays and Wednesday.
They had a Hors D'oeuvres, Manager's toast and bbq on Wednesday, it's very poor, I hope they do better, like the breakfast!!!
I spend 1 month in this hotel and this is the only think i was very...
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Thank you for your review. We are currently editing items that we offer for our Evening Social. We heard you loud an clear and we are committed to improving our services.
Sincerely,
Derek Tawil
General Manager
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I've stayed at the Residence Inn in Framingham several times over the past year. On the positive side, it's nice to have something more than a room with a bed at the end of the day. There's a nice work area in each room with good Internet service. There's also a better than average breakfast served each morning. Plus I...
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Please accept my apologies for the issues that occurred. I can assure you that I have taken steps to improve our services. I appreciate your comment concerning our staff. I will certainly pass this along to them. Please feel free and contact me if you would like to discuss this further.
Sincerely,
Derek Tawil
General Manager
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Thankfully this Inn is pet friendly, but it is very hard to find for someone not doing business in Framingham as it is in a back parking lot behind corporate buildings. The signage is poor. Having said that, the inn is adequate. No food within easy reach but we did get something delivered. Decor not special but if you're tired...
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Thank you for completing a review. We are regulated on our signage for our hotel in the park but I have requested additional signage as well as additional enhancements. We look forward seeing you again in the near future.
Sincerely,
Derek Tawil
General Manager
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I was expecting to not like the place given the negative reviews, but was pleasantly surprised and I wonder if some rooms are in rougher shape than others. We got a two room suite. Kitchen is well stalked, rooms are very clean. Bathroom is fine to good and beds are comfy. For $110 per night, including breakfast, I can't imagine...
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I appreciate your kind words concerning our hotel. I will certainly pass along to our staff how pleased your were with your stay. I am glad to make your stay an enjoyable one. I hope to see you in the near furture.
Sincerely,
Derek Tawil
General Manager
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