Our family stayed here for one night before going to the nearby Six Flags. Our suite was a great size for the family of 4, and the room was quiet. The breakfast is a good selection served on real plates! The pool was fun for an hour, although the hot tub was broken.The location is on an ugly state highway... More

We stayed at this hotel despite the low ratings partly due to the discounted price and partly due to the location. It also has an indoor pool so we wanted that for our 2 & 4-yr-olds. We couldn't have been happier with our stay. They accommodated our request for a pull-out bed and crib, which were waiting for us in... More

Peeling wallpaper. Nicotine stains on the bathroom ceiling. Cracked ceiling panels. Hot tub cordonned off with yellow caution tape. Comfy bed. Thank goodness we were here at a discounted rate. $130 is way too much for this location. More

We stayed here for a wedding that was taking place next door at the Delaney House. I was really shocked at how worn this place was. The couch in the lobby was filthy. I picked up a magazine in the lobby and it was from 2008! My room was freezing the first night. The wall thermostat did not work, and... More

This was the first time we stayed at a Country Inn and Suites. I don't know if it's indicative of the chain but this place seemed like a "wannabe" as in it "wanted to be" a Holiday Inn Express or something of similar grade but couldn't quite manage it. The bed was comfortable and clean and the room was quiet.... More

My wife and I have stayed at the Country Inn and Suites in Holyoke, MA many times. My wife grew up in the area and we frequently need lodging in the area as we visit family. This hotel is in need of updates and renovations and deferred maintenance has taken its toll. Below are some issues you should consider before... More

The staff throughout the hotel was very friendly. The pool was not working. We were told this was due to the recent snow storm in the area. The pool temp was 60 degrees and unusable. The layout of the room was very nice. However, some improvements need to be made in the cleaning. Tub/shower had spots of mold, tears and... More

We stayed here recently due to a power outage in the area. This was a wide spread outage due to a snowstorm. The hotel staff was very accommodating and allowed us early check-in. Even though the hotel was sold out the staff attempted to locate individuals hotel rooms at other hotels. The manager called every hotel within a 50 mile... More

Wallpaper was not glued in more than one place, toilet double flushed, screw loose in the tub (which side was hot,which cold). Bed was not as plush as I thought it would be for 200 a night. More