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All 20 Hyannis hotels »

Heritage House Hotel

2.5 of 5
259 Main Street, Hyannis, MA 02601
Hotel amenities
Heritage House Hotel
Ranked #10 of 20 hotels in Hyannis
3.5 of 5 stars 139 Reviews
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139 reviews from our community

What travellers say about this hotel
  • Main street(6)
  • Clean and comfortable(4)
  • New England(3)
Traveller rating
    25
    39
    34
    22
    19
Only show reviews for Family (23) | Couples (39) | Business (6)
Date Rating
Boulder, Colorado
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 28 September 2011

I was leary when I read a few negative reviews but it's true that you can't please everyone! The location, comfy quiet room in main bldg., great breakfasts, staff, pool etc. were great. Many Eastern European students work on Cape Cod for the summer and the insincere "Have a nice day!" is not part of their culture so don't judge... More

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Orillia, Ontario, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 24 September 2011

We were very happy with this hotel, especially after reading some of the reviews. The room was clean. The staff were friendly. The breakfast buffet was very good every day we were there ... The location is within walking distance to excellent restaurants as well as shopping... There was also a pool, hot tub and exercise room. We would stay... More

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed 24 September 2011

I was first directed to a room in another building where wifi wasn't and furniture and walls did not look good and then when I went into the main building and saw a room as my boyfriend was checking us in I aked if we could be relocated to the main building were wifi was available and they said yes.... More

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catmonx2
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 23 September 2011
1
person found this review helpful

I was very happy with this hotel, especially after I read some of the reviews, but i have learned that some people are NEVER happy and I take all the ratings with a grain of salt. The rooms were very clean and we had a handicap room for my mom and the bathroom had 3 bars, one for the toilet... More

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new york
Senior Contributor
45 reviews 45 reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 20 September 2011

Room was good size. Clean and comfortable. Walking distance to some great restaurants and shopping. More

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Orchard Park, New York
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 12 September 2011

We enjoyed our stay here. Rooms were clean. We thought there was wifi in each room. Not so. We asked to have our room changed so we could be in the main building where they had wifi in the lobby. This was inconvenient as was the move because they had to redo all the billing. Aside from that, the location... More

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St Bees, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 September 2011
1
person found this review helpful

Rude receptionists throughout. They never spoke, just gestured with their heads or hands to indicate answers to our questions usually always accompanied by an attitude. Pool staff also very rude. Thank goodness we are both good swimmers and didn't require their services as they spent all their time listening to ipods and flirting with each other. Main hotel building is... More

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Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 31 August 2011
1
person found this review helpful

Hotel is shabby and dirty and stinky. With so many nice places around, it was such a sad affair that we stayed here. More

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1 review
5 of 5 stars Reviewed 25 August 2011

The hotel was excellent can't complain very clean both me my husband and daughter enjoyed our stay and would come again for our next vacation best of all was the pools More

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Hudson Falls, Ny
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 25 August 2011
1
person found this review helpful

It's pretty strange that the review I posted didn't make it to the web site. The reviews were very important to us and we were able we thought, to sort out the complainers and the real complaints. My review was full of real complaints so of course it wasn't posted. We are only fortunate enough to have one vacation, that... More

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Heritage259, General Manager at Heritage House Hotel, responded to this review
5 September 2011

Thank you for sharing your comments about our hotel. Firstly, our customers are everything to us and we take pride in providing friendly service at a great value. All of our employees read the tripadvisor comments and we were all disappointed that you left our hotel never wanting to return. Please reach out to a manager or supervisor during your... More

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Additional Information about Heritage House Hotel

  • Heritage Hotel Hyannis
  • Heritage House Hyannis
Address: 259 Main Street, Hyannis, MA 02601
Price range (per night):* RM225 - 681

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Heritage House Hotel
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