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Cranwell Resort, Spa & Golf Club

55 Lee Rd, Lenox, MA 01240
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Cranwell Resort, Spa & Golf Club
Ranked #5 of 15 hotels in Lenox
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347 reviews from our community

Traveller rating
    176
    82
    33
    35
    21
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Families
67
 
Couples
137
 
Solo
9
 
Business
29
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
portland, maine
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

Finding a nice, reasonably priced hotel in Lenox is trickier than I was expecting. There are some stunning renovated castles and villas that demand jaw dropping rates, a few chain hotels/motels that don't offer the ambience we were looking for in a Berkshire getaway, and a number of nice-looking but surprisingly expensive B&Bs that could not accommodate more than two... More

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Lexington, Massachusetts
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 May 2013

This was my first stay at Cranwell -- my first trip to the Berkshires for that matter, and it was lovely! The grounds are beautiful and well kept. Our room was clean and nicely decorated. There are a few character flaws - but it's an old building and they weren't distracting at all (screens in windows had a few holes,... More

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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 May 2013 via mobile

My girlfriends and I visited the Cranwell for a girls spa weekend to celebrate my birthday. We had the best time! Our rooms were huge and gorgeous! We stayed in the carriage house. The spa was beautiful and had fabulous service! All 4 of us had different services and everyone raved about the friendliness of staff and the oustanding service.... More

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Hamden, Connecticut
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 30 April 2013

Had just received a challenging medical diagnosis and wanted to escape to a quiet retreat. All of that is behind me now, but the Cranwell was exactly what I needed: fine dining, fabulous room, a little spa pampering...sweet. Hope to return.

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Holland, Massachusetts
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 28 April 2013 via mobile

I spent the day in the spa (outstanding - try the 2 hour Grand Mossaic). Stayed in The Castle. Room was beautiful, the emense black marble bath was awesome. Grounds are beautiful to wander and the golf course looked interesting. All staff were friendly and helpful in registration, spa and restaurants. Not cheap, but it was a nice special treat... More

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CT
1 review
4 of 5 stars Reviewed 25 April 2013

The property of the Cranwell Resort is absolutely beautiful! This is a great place to come to if you want to explore the Berkshires and indulge in some spa services. The mansion is gorgeous and the rooms have so much character. I came for a "girls retreat" with my mom and sister and we had a wonderful stay. The service... More

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Albany, NY
Top Contributor
72 reviews 72 reviews
22 hotel reviews
Reviews in 42 cities Reviews in 42 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 20 April 2013

I attended a work function for two days at the Meadowview House located across the street from the main resort. I stayed in the main building at Cranwell the night of Wednesday 4/17. Location & Facilities - Great; Rooms- Hot/Dry & Not Maintained. Making Guests feel welcome - nonexistent. Upon check in I felt very welcomed by the front desk... More

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Carl P, General Manager at Cranwell Resort, Spa & Golf Club, responded to this review
22 April 2013

You are right on, we are just switching over to A/C this week due to the cool weather forecast, I'm very sorry you did not get a good nights rest. We'll find a room that will work for you when you consider returning, feel free to call me prior to your stay! Very happy to hear the staff got you... More

New York City
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 11 April 2013

My wife and i are both in the tourism industry and have pretty high standards especially when it comes to customer service. Now it was the slow season at Cranwell which some could say made it easier for them to pay so much attention to our needs or one could argue that when a place is slow often they don't... More

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Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review
16 April 2013

Excellent observation about the challenges a resort can face in the slow season and glad to know that we passed with flying colors. Looking forward to having a celebrity like you staying with us again in the future. More

Worcester, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 9 April 2013

My lifelong friend and I went to Cranwell for some physical rest and relaxation and to treat ourselves. The spa services offered were varied and most professional offering everything one would possibly need including towels, sandals, robes, swimsuit wringer and a quiet room with free beverages available. Indoor pool and workout room are fantastic. All facilities were clean and service... More

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Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review
10 April 2013

Our team works really hard to deliver the type of experience you described in your recent review. You are very kind to take the time to share it. We are fortunate to have so many great spa service providers and massage therapists (many of whom have been with us since we opened our spa in 2002). Plus our Spa Director... More

Manchester
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 9 April 2013

My boyfriend and I went here for an overnights stay, the suite that we stayed in was absolutely stunning. The landscape was gorgeous and the staff was beyond helpful. We didnt have time to stay for breakfast, but it looked lovely and the staff made sure we had coffee to go :)

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Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review
10 April 2013

What an awesome review. Thank you. It sounds though that your trip was too short, so hopefully, you’ll be able to get back soon. Spring is upon us and our landscaping team is busy at work for another beautiful season. More

 
 
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Additional Information about Cranwell Resort, Spa & Golf Club

Also Known As:
Cranwell Resort, Spa & Golf Club Hotel Lenox
Cranwell Resort, Spa & Golf Club Hotel
Cranwell Resort, Spa And Golf Club
Cranwell Hotel Lenox
Cranwell Resort
Cranwell Resort Lenox
Cranwell Resort Anbd Spa Lenox
Address: 55 Lee Rd, Lenox, MA 01240
Phone Number:
Region: United States > Massachusetts > Berkshires > Lenox
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Lenox
#4 Family Hotels in Lenox
Price range (per night): RM619 - 1,615
Official Description (provided by the hotel):
Perched high on a hilltop in Lenox, MA, Cranwell Resort, Spa and Golf Club offers spectacular views for every season. Enjoy one of the largest spas in the Northeast along with elegant accommodations, fine dining, outstanding amenities and exceptional service. Whether your visit is for a weekend getaway, business meeting or stylish wedding or event, Cranwell Resort, Spa and Golf Club offers the ultimate resort experience on 380-acres snuggled in the heart of the Berkshires. ... more   less 
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Cranwell Resort, Spa & Golf Club
Show the lowest price for this hotel
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