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Holiday Inn Hotel & Suites Marlboro

3.0 of 5
265 Lakeside Avenue, Marlborough, MA 01752
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Holiday Inn Hotel & Suites Marlboro
Ranked #4 of 9 hotels in Marlborough
4.0 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    6
    17
    7
    4
    0
Date Rating
Massachusetts
Contributor
16 reviews 16 reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 23 April 2012
2
people found this review helpful

My daughter and I stayed overnight at this property because she had a dance competition in the area and we didn't want to get up and drive an hour early in the morning. Check-in was fast, and the staff was super-friendly. However, I asked to confirm that there was free wifi, and I was told yes. Then I said, "And... More

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Portland , Maine
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 20 March 2012
1
person found this review helpful

I go out of my way to stay at the Hoilday Inn , Marlboro , Ma , All of the people there have become my extended Travling Family . I could not get better care anywhere , as you will see by my Priorty Club Points , I live in Holiday Inn 3 to 4 nights a week across the... More

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San Jose, California
Top Contributor
100 reviews 100 reviews
Reviews in 60 cities Reviews in 60 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 20 February 2012
1
person found this review helpful

This hotel has undergone a major overhaul. New carpeting, paint, beds, bathrooms and it was positive. Overall rating: right in the middle between good and very good. Bed was very comfrotable. Breakfast in the hotel was surprisingly nice, with fresh fruit, scrambled eggs, bacon, sausages, etc (had a breakfast included rate - usually separate charge). It snowed during my stay,... More

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GM265, General Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review
21 February 2012

Dear Guest, Thank you for noticing all the renovations, we are pretty proud of them and we know they make all the difference to you. Thank you for returning to the Holiday Inn and we hope to see you again on your next visit to the Marlborough area! My team and I are looking forward to seeing you again. Warmest... More

Wood-Ridge, NJ
Contributor
18 reviews 18 reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 30 January 2012

I really liked the employees that I dealt with at this Holiday Inn, and it was very convenient since it's right off I-495, although it's a little challenging getting in if coming from the south. I had no major issues there, just several small ones that reminded me of Holiday Inn's of old, before the rebranding. First of all, the... More

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GM265, General Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review
4 March 2012

Dear Experienced Traveler, I very much enjoyed your detailed review of our property and we appreciate the honestly. We feel that after a really great renovation service is key to success for us but we understand that success is always improving and staying on top of items like the reception of the television in your room and the items on... More

Binghamton, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 13 January 2012

I stayed here for 2 nights and the hotel was great! They had a relaxing pool and relaxing rooms. They have great food and service,of you are looking for a great hotel 2 stay @ come here!! :) More

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GM265, General Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review
16 January 2012

Dear Guest, I love your review...short and sweet! Thank you so much for sharing your thoughts about our newly renovated hotel and the great staff we have here to serve your request. We hope to see you again on your next visit to the Marlboro area. Have a wonderful day. Warmest Regards, Ms. Jahayra Santiago More

Portland , Maine
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 December 2011
1
person found this review helpful

I travel for a living and glad I found this Holiday Inn , all the employees from the front desk to the resturant, sales and even house keeping are the best., they have all become my traveling family. They recently started a Managers night , that is a pleasure to sit for a while after a long day , have... More

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GM265, General Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review
14 December 2011

Dear Mr. Applegate, Thank you for your review! As a Platinum level guest, your thoughts are very important to the success of our property and without your continued loyalty to our brand our success would not be possible. I am thrilled that you are pleased with our staff and service and as always it is our pleasure to serve you!... More

Hagerstown, Maryland
Senior Contributor
33 reviews 33 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 27 November 2011

While this hotel was adequate, I must say I have stayed at some Holiday Inn Expresses that were nicer than this place. Nevertheless the room was adequate, comfortable and quiet. Just a few complaints. We never received many of the toiletries we should've (conditioner, two soaps, etc.) had to ask for them at the desk twice because the cleaning ladies... More

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GM265, General Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review
28 November 2011

Dear Guest, We are grateful for your review and always appreciate the honesty! As we do with all are tripadvisor guest reviews, your comments will be shared with the team and adjustments will be made to make sure we address the areas you believe we need to address to make sure we keep the expectation high. We hope you reconsider... More

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 11 October 2011
1
person found this review helpful

Stayed here this past weekend for a hockey tournament. When we first arrived the woman at the front desk could not find our reservation. She was going to give us someone else's room until her supervisor (I assume) had to help her out after she struggled for 10 minutes. We were very impressed by the room. It was spacious and... More

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GM265, General Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review
12 October 2011

Dear Guest, Thank you for taking the time to share your review with our friends here on Tripadvisor. First, thank you for your positive comments regarding our rooms; we are always thrilled when our guests notice the wonderful renovations the hotel has undergone. With respect to the service, we are sincerely apologetic that you did not find our service in... More

Leeds
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 25 September 2011

we booked a 2 double bedroom which came with 32 inch TC, fridge, a/c, microwave and desk. The beds were comfy and the room itself clean and spacious. Pros: room size, clean, pool, tv, wifi, breakfast buffet Cons: check-in took ages as nobody was covering reception. You know what you get at a typical holiday inn and this one is... More

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GM265, General Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review
27 September 2011

Dear Guest, Thank you for your review, an honest review is worth its weight in gold! We are thrilled that you noticed all the amenities in the rooms after our extensive renovation and the housekeeping team loves to hear they are doing a great job. I will personally research the situation at the desk and the lack of proper staffing... More

Boston
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 16 September 2011

A few months ago I was thrust into the role of event coordinator in planning a 180 person Conference to be held at the Holiday Inn in Marlborough. It should be noted I work in state government so the hotel had to jump through hoops in just dealing with the bureacratic process involved in contracting and planning. I worked mainly... More

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GM265, General Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review
19 September 2011

Dear Guest, I was absolutely thrilled to read this review today and I spent the morning sharing it with our staff. Thank you for taking the time to let all our Tripadvisor friends know about your positive experience. We are very proud of our team and their energy, as it is a perfect addition to the completion of a beautiful... More

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Additional Information about Holiday Inn Hotel & Suites Marlboro

  • Holiday Inn Marlborough
  • Marlborough Holiday Inn
Address: 265 Lakeside Avenue, Marlborough, MA 01752
Price range (per night):* RM336 - 646

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Holiday Inn Hotel & Suites Marlboro
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