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All 9 Marlborough hotels »

Hampton Inn Marlborough

2.5 of 5
277 Boston Post Road West, Marlborough, MA 01752
Hotel amenities
Hampton Inn Marlborough
Ranked #3 of 9 hotels in Marlborough
4.0 of 5 stars 52 Reviews
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52 reviews from our community

    Trip type
Traveller rating
    20
    22
    4
    5
    1
Date Rating
Boise, Idaho
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 10 May 2012
1
person found this review helpful

I really question some of these reviews. You bought your own cleaning supplies to clean the room? You waited for them to ask how your stay was? If you did not go to the front desk to complain immediately you shouldn't be complaining now. I have always stayed at Hampton Inn's and am actually staying at this one in a... More

Was this review helpful? Yes
Melissa Martins, General Manager at Hampton Inn Marlborough, responded to this review
21 May 2012

Dear 36422, Thank you for taking the time to fill out this review of my hotel. We look forward to seeing you on your future visit to the Hampton Inn Marlborough, MA. Sincerely, Melissa Martins General Manager More

Fairport, New York
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 10 May 2012

My family traveled to Marlborough for a special family occasion. We wanted two adjoining rooms for our son, his wife, and three daughters, and one room for ourselves. We were given two terrific adjoining rooms for the "kids" and our room was right across the hall. The children's room had two queen beds, and quite a large area for toys,... More

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Melissa Martins, General Manager at Hampton Inn Marlborough, responded to this review
21 May 2012

Dear Frugalman: Thank you very much for taking the time to review our hotel. We are very happy you have enjoyed your stay in our hotel and we look forward to having you with us again in the future. I will make sure to pass on your kind words to the hotel staff. Sincerely, Melissa Martins General Manager More

Marlborough, Massachusetts
1 review
2 of 5 stars Reviewed 8 May 2012

For a Hilton property, this just doesn't even come close to meeting those standards! Veryt dirty room...crumbs on the desk and all over the floor. Toilet brush bristles in the shower drain and an ironing board cover that was hanging on by a thread. Save your money here...stay at the Embassy Suites down the street as it's a much better... More

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Posted by a cheaprooms.com traveller
owatonna
1 review
5 of 5 stars Reviewed 10 April 2012

We stay here every year while visiting our son. It's nice and clean, food close by and friendly staff. Will return next year. More

Was this review helpful? Yes
Melissa Martins, General Manager at Hampton Inn Marlborough, responded to this review
12 April 2012

Dear cheaprooms.com, I appreciate your feedback and the positive ratings you offered regarding your recent stay. As a valued guest, your feedback is important to us and we will continue to strive for excellence and insure that we exceed your expectations during your stays with us. We look forward to having you stay with us again in the near future.... More

Weymouth, Massachusetts, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 14 February 2012

I recently completed a 3 night stay here for business. The front desk staff was less than friendly - i observed front desk staff rolling eyes and demonstrating annoyed behavior at simple requests. Also the appearance of the staff was interesting, many of them looked frumpy and disheveled. When I checked into my room the bathroom was visibly not cleaned.... More

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Melissa Martins, General Manager at Hampton Inn Marlborough, responded to this review
16 February 2012

Dear Brian P, I sincerely apologize for our lack of attention received from our team members during your past visit and assure you that this is neither standard nor common practice in our hotel. We absolutely intend to repair these imperfections, so that we can welcome you back to a future problem-free visit! I understand that you have lost confidence... More

New England, North Dakota
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 13 January 2012

I travel to Marlborough regularly for business. Always stay at this hotel. The rooms are clean, attractive and spacious. Beds are cozy and comfortable w/ plenty of pillows. Staff have been efficient and friendly. I usually pop downstairs for tea and a bowl of cereal for breakfast. Good place in an attractive and quiet setting. More

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Melissa Martins, General Manager at Hampton Inn Marlborough, responded to this review
16 January 2012

Dear greenmtngogo, Thank you very much for taking the time to review our hotel. We are very happy you have enjoyed your stay in our hotel and we look forward to having you with us again in the future. I will make sure to pass on your kind words to the hotel staff. Sincerely, Melissa Martins General Manager More

Putnam Valley, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 25 December 2011
2
people found this review helpful

I have stayed at this Hampton Inn several times over the past few years. The staff have always been polite, friendly and helpful. The beds are very comfy. The past few stays I have seen a huge decline in the cleanliness of the rooms; I started bringing my own sheets because the ones in the guest rooms were looking questionable.... More

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Melissa Martins, General Manager at Hampton Inn Marlborough, responded to this review
27 December 2011

Dear Jackieny102, Thank you for sharing the experience from your recent visits to our hotel. I just finished reviewing your comments and am quite disappointed at the experiences you shared. I can completely empathize with your feelings of dissatisfaction. The experience you described was completely unacceptable. I sincerely apologize for our lack of attention received from our team members during... More

Syracuse, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 16 December 2011

The Hampton Inn Marlborough is excellent. It is surrounded by other hotels but the Hampton Inn is the only one I will stay at when I am in town visiting family. The hotel grounds are perfect, ample parking, and easy access to rooms and the pool/gym. The front desk staff are always helpful and friendly. The breakfast is great as... More

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Melissa Martins, General Manager at Hampton Inn Marlborough, responded to this review
19 December 2011

Dear Sarah R , Thank you very much for taking the time to review our hotel. We are very happy you have enjoyed your stay in our hotel and we look forward to having you with us again in the future. I will make sure to pass on your kind words to the hotel staff. Sincerely, Melissa Martins General Manager More

Austin, Texas
Senior Contributor
25 reviews 25 reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 December 2011

Needed to go to Meeting in the west Boston Burbs, and was arriving around midnight so just needed a clean place to crash - close to my destination. I haven't been to a Hampton Inn in 10 years... and remember them as being basically adequate, but usually one could do better for $30-50 more. No need to spend the money... More

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Melissa Martins, General Manager at Hampton Inn Marlborough, responded to this review
5 December 2011

Dear ROBRTW, Thank you for taking the time to fill out this review of my hotel and staff. I have shared your kind words with the staff of the hotel. We look forward to seeing you on your next visit! Sincerely, Melissa Martins General Manager More

Woods Hole
Senior Contributor
24 reviews 24 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 28 November 2011

Go here when I am on business, as I know what to expect .. A clean large comfortable room Great bed and linens, and also being able to have a little breakfast early in the morning without having to leave your hotel is a good thing. Room is clean, and the two men working the front desk are helpful. I... More

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Melissa Martins, General Manager at Hampton Inn Marlborough, responded to this review
29 November 2011

Dear Paulette N, Thank you for speaking so highly of my hotel and staff. I have shared your kind words with the staff of the hotel. We look forward to seeing you on your next visit! Sincerely, Melissa Martins General Manager More

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Additional Information about Hampton Inn Marlborough

  • Marlborough Hampton Inn
Address: 277 Boston Post Road West, Marlborough, MA 01752
Price range (per night):* RM386 - 563

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