It appears that none of the staff care about the guests. I tried to check in early about 12:00, checkout was at 11:00, I was told that they were in the process of checking people out, there was no guests at the desk. When I asked how long before I could check in I was told "as I said we... More

We arrived at about 10pm and the desk clerk assigned us a room with two double beds. I asked if there was a king bed available, which there was, but she told me it would be an additional charge. I told her I'd like a king bed but didn't want to pay more for it, but she said, nope, it'll... More

My spouse kindly requested an extended checkout time at noon and the guest services clerk refused. Nearly 30 seconds had passed when we heard a knocking on our door. "Hello this is guest services, check out was at 11:00... I will give you 15 minutes ." (Mind you it is 1203 at this very moment and my spouse has been... More

I stay at this hotel two to three times a month. Love the rooms staff and food. It is a hidden treasure outside NorthHampton. I have visited other hotels in area but prefer this hotel. I have always had great experiences here. The Pages Bar is great and Food is above average.

The hotel looked shabby from the outside but it was a different story inside. Nice rooms, very comfortable bed, nice people, pleasant jazz at a fun bar. I'm sorry others had a problem but I'd say if you're visiting the area, this might be a good choice. Oh and I left something valuable in the room and they mailed it... More

This was one of the worst hotels I ever stayed. The bed was so bad I could not lay down on it and had to ask for another room. One of the rooms had a dehumidifier in it and the heating system was something that was used over 30 years ago. Rooms near the pool smell like chlorine. There are... More

We were really looking forward to spending a few nights here during a recent trip to the area to see family. The picture on the website of the indoor pool and atrium looked great, so we decided to pay a little extra for a "poolside" room. Check-in was simple and the front desk staff were friendly. We found our room... More

The economy makes us all consider staycations. We have looked all over for a hotel that's great for mom and dad And the kids. The Clarion is it. Clean rooms. Pub and Restaurant on site. Amazing staff and a pool under a dome. Conveniently located right off the highway and a readonable to area attractions. We are booking our third... More

The clarion was acceptable for a 2 night stay when seeing the U Mass campus. We did get a discount from the college. Our teenage boys loved the indoor pool. The hallways had a funky smell, I'm not sure why. Also the beds sunk down in the middle so they were not very comfortable.