I love this hotel. I used to come here years ago, and I remembered there was a great woman who worked every week when I came. She always remembered me when I came in, knew exactly what type of room I wanted, and where in the building I liked to stay. I couldn't remember her name, but I stayed again...
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Thank you so much for posting such kind words about Gisela. I have shared them with her. I agree that as a manager it is very important to have an excellent staff and Gisela exemplifies this. She is a great example of excellent Customer Service. Our whole staff works very hard to ensure that our guests have what they need...
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