We are just leaving this hotel after a one night stay on our two week touring holiday in New England and we definitely agree this is the best hotel of our holiday so far. the staff are very friendly, the rooms are very clean & extremely comfortable and the complimentary breakfast was excellent...other hotels please take note!! We will be... More

I understand that Hampton Inn is the low end of the Hilton chain but this was ridiculous. I wasted points on this location. I would not have spent money on this place if my points were not available. Would rather have used points/paid money at a better Hilton facility and had a terrible experience. Maybe it's time to switch back... More

I mostly stay at Hampton Inns when I travel and the West Springfield location is one of the best. Friendly, helpful staff (they go out of their way to answer questions and provide great service). Sarah, Charlear, Kathelyn & Karen were great, as always. I don't know the name of the woman who works breakfast, but she is always friendly,... More

We stayed at the West Springfield Hampton Inn for a graduation in Amherst MA because we made reservations too late to be closer. It was only 13 minutes further away. The hotel is very well run, rooms extremely clean, staff were consistently very helpful and pleasant. We were impressed.

Your hotel is the best of the Area. Housekeeping was awesome, the room very clean and well organized. the breakfast like no other place the staff was very pleasant. Wish you had an indoor pool. Also james and asury, very courteos and friendly, loved the way they treated me. definetaly will come back next time!

The West Springfield (Ma) Hampton Inn is an Excell- ent place to lodge if in this area. The locationwith regard to area attractions or businesses,the quiet of the rooms, nearness to transportation are all tops. The staff of the place is extremely friendly and courteous,and the amenities are all of a highly commendable level.

We stayed for one night and had an excellent stay. The room and bathroom were exceptionally clean and comfortable, and there was nice array of amenities in the room including a portable/laptop desk, microwave, refrigerator, and a good selection of toiletries. The breakfast was also very good - very fresh and a nice assortment of offerings; and the staff were... More

Hotel was clean with a nice pool and fitness room. Breakfast room was sunny and the staff was helpfull and friendly. Close to the highway and alot of shopping. This is a good stop off place on your way to or from points north.

We travel at least once a year to Springfield/West Springfield, MA for an antique show which is during basketball hall of fame events or graduations or something that fills up hotels but had never had such a tough time finding a place as this year. As a late find we came to this Hampton. Room clean, hot breakfast very good,... More