Arriving at the hotel after spending a couple of days at Hampton Inn at norwood ( and having seen Hampton Inn at auburn) I was really disappointed. It was my last 2 days of vacation here in Worcester. The hotel was old and everything in it was old. The tv was situated on the side of the bed and not... More

While the room was comfortable, the location wasn't the best. We were attending the NCAA Frozen Four tournament at the DCU Center and thought the hotel was closer than it is. The good news is that the hotel offers a free shuttle bus that will drop you off at the door (runs until 10:45 pm). There are NO restaurants within... More

This hotel excels in its service. It was good at sending emails before and after our stay. When we needed bedding for the sofa bed, they delivered it all very quickly. I would have preferred, after reserving for 3 people, that the bedding for the sofa bed was already in the room, but at least they brought it quickly. I... More

We stayed here for a couple of nights while attending an event at the DCU Center. I was initially disappointed that the Hilton Garden Inn was booked, because it is just across the street from the arena; however, after staying at the Courtyard, and then visiting the Hilton, I was glad we were at the Courtyard. The Courtyard has a... More

Spent a couple of nights whilst visiting the area. The staff were very welcoming on our arrival and went out of their way to find us a map of the area and bring it to our room after we had checked in. It was St Patrick's Day weekend and unbeknown to us there was a kids Ice Hockey Championship being... More

We have stayed repeatedly at this hotel and with good reason. The staff is excellent; they make us feel like family --- comfortable and relaxed. Kellen (yup, that's how he spells it) at the front desk is gracious, funny and determined to make each guest feel like a truly welcome visitor. Rooms in top condition --- spacious, clean and well... More

This is a very comfortable, and well maintained hotel. It is very convenient to downtown and to WPI. The people working the front desk were terrific. They had a large group leave very late and worked extra hard to get our room ready for us. The room itself was very clean, comfortable and roomy. More

Quite simply, I found bedbugs in my bed. 2 managers were sent up immediately. One claimed that they were "just some little insects" and said sarcastically, "oh, they are so small, you must have very good eyesight". The other manager was very apologetic and offered several solutions. I opted for a full refund and was driven to a nearby -... More

We were in Worcester in early December for a family event. I was travelling with my husband and 15 month old son. Several days before we left for our trip, we received a confirmation email from the hotel manager welcoming us. Upon our arrival, we were greeted by a charming desk staff who asked if we had a floor preference.... More