Haven't stayed in a Holiday Inn in many years but chose this one due to location near hospital where a family member was staying. I usually choose Hilton, Hyatt, or Marriott properties. Computer at front desk wasn't working when I arrived. Desk clerk said it hadn't worked in three days. Luckily I had a copy of my reservation so he... More

About what I would expect from a fairly recent/newish Holiday Inn Express. Rooms were ok, no complaints. The staff were very helpful about giving directions, making dinner recommendations, wake up calls, etc. A bit more expensive than I expected for a Holiday Inn Express. More

I've stayed here a few times. The location is a quick walk to downtown Birmingham. The price is right for a hotel. The room I had this time was OK with the exception that the shower head was only about 5ft high. Being 6ft. plus makes for an awkward time in the shower. Rooms were clean. Great restaurants in nearby... More

I have stayed at this location many times while my elderly mother has been in the nearby hospital. It is very convenient to the hospital. Very close to awesome shopping. Has a great breakfast in the morning. The room I stayed in this time could of used a bit of updating. The beds were comfortable. The room was very clean.... More

The location is very convenient for walking to the shops of Birmingham, but the hotel is very dated and run down. The staff was pleasant, but not enough to overcome the many deficiencies of the rooms which are dingy and worn. The rooms are not very quite and it's easy to hear too much noise in the hallways or outside... More

A great building that fits into Birmingham. Very classic. Alison and Lisa were fantastic, taking care of us even without their computers up and running. Very creative coming up with solutions on the spot. We were very pleased with the entire staff and our stay. Breakfast was awesome! Kitty in the Kitchen was super nice and took great care of... More

We stayed at the hotel recently and a pair of valuable earrings was stolen from my suitcase. Admittedly, I forgot to put them in the safe. After returning home I found the jewelry bag had been opened (I ended up wearing the same earrings the whole trip and never opened the bag), costume jewelry strewn across the suitcase and the... More

Crappy TV, old plumbing, measly breakfast...this hotel is lame. You are better off -and pay less money - at the nearby Hilton Garden Inn or The Somerset Inn. This one is to be avoided. More

What an absolute dump. No heat (45 degree night), called at the desk at 2 am, after waking up freezing, they said "too bad —we are booked", water did not drain in bathroom sink, no bathtub stopper piece to plug for bath, electrical plugs not working, only one available to use, all around stains and a strange red stain in... More