We stayed with a large group of ladies and this hotel is run down smells and is very dirty. The so called manager has a poor attitude and needs a course in customer service. I will not reccomend this hotel except to Choice to have it removed from there chain.
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Nicely updated older property. Clean rooms, nice, friendly staff raise this to a "very good" from an average. Has a very large breakfast area, that is very clean and well cared for. Also, has a huge indoor pool area, however, did not see a hot tub. And there is a game room with pool table, air hockey and a few...
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My family just came from staying with this hotel yesterday. Everything seemed comfortable and it was clean. Overall I was pretty pleased with our experience. The pool area was neat and plenty for kids to do. My son was in the pool for several hours the first night with no problems. However, today he started getting red marks on his...
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I would like to thank you for expressing your concerns. The safety and health of our guests is a top priority for us. We were promised by the monitoring company that any chemical issues were resolved.
We have done a complete revamp to our system, and are testing the chemical levels several times a day to ensure they are at...
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On March 10-11 my family stayed at this hotel for a family function. The first thing we noticed when we walked into the hotel was the strong smell of chlorine. I questioned the front desk clerk about this, thinking maybe it had just been cleaned, but that wasn't the case. Against my better judgment I allowed my kids to go...
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I apologize that your stay with us was not to your complete satisfaction. The safety and health of our guests is most important to us.
I can assure you the issues with the pool have been resolved, and our team has been properly trained on the procedures and precautionary measures to be taken to ensure the proper condition of the...
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My wife and I recently celebrated a special event with a quick getaway. We selected this inn, in part, for the location. My wife called ahead and spoke with staff about this event. Upon arrival at the check-in time, our room, a king-bedroom suite, was not ready as it still needed to be cleaned. About 45 minutes later, the room...
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I apologize for the experience you had upon check in at the Comfort Inn & Suites. We strive to make every guest experience memorable in a positive way, especially if you are looking for a
quiet getaway together.
I can assure you that these issues have been addressed and hope that you will give us another chance to prove that...
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The room was fine. The problem was adults drinking and being loud 2 hours after the closing of the pool. Reported to front desk after midnight,it got a little better,but people remained while their kids ran the hallways. Checking out the next morning front desk could of cared less about the night before. Many nice hotels in Coldwater stay away...
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I would like to apologize for your frustration with our other guest. I am very sorry that your stay was a disappointment. You may have stayed during one of our events like the recent Sprint Car Annual Banquet we have or perhaps one of our Weddings. I am again very sorry but I was happy to see there was no...
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My husband and I stayed at this hotel with our grandson for two nights, three days. The hotel was clean, the breakfast was wonderful, the pool area was spacious and the water was warm. We all enjoyed the pool more than we usually do at most hotels. All of the employees were willing to help with anything and everything. The...
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Dear Jan
Thank you so much for your review the feact that you think I am doing a good job makes my day. My staff and I are happy that you enjoyed your stay and we look forward to having you back again. Spending time with your grandchildren I cant think of anything more special. I have a two year...
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Thank you to Amy Butcher! The Quincy Marble Lake Campers had a fabulous time this past weekend. The services and hospitality was absolutely amazing. Nice to see there is still wonderful people in the service undustry and that you truly show you appreciate your guests.
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Dear Elizabeth
Thank you so much for your kind words, knowing that you and your group enjoyed your time at the Comfort Inn means more than you know not just to me but to my entire staff. We all take great pride in the jobs we do and making you happy makes us happy too. We all love coming to...
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Our stay at this location was a great experience and the staff was very accommodating. I felt the manager went way out of her way to make our stay as fun as possible. The breakfast offered more variety than I have ever seen. It was a very busy weekend for the staff and the only negative thin I would say...
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Dear LaurieLee
I am so happy that you had a good time this past weekend and I hope you and all of your group will be back soon. We would love to be your winter camping spot having guest like you is such a pleasure. My staff and I all enjoy knowing that our guest have had a wonderful stay....
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My wife and I were on our way to Athens, MI to visit her daughter. We stopped for the night at this location and we thoroughly enjoyed the short stay there. We did not have advanced reservations but as it turned out, the staff was very accommodating. Clean room, clean breakfast facility, and fast, friendly service made the stay very...
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Dear Gerald
I would like to thank you for your review, we always enjoy hearing that our guest have enjoyed their stay. All of us at the Comfort Inn & Suites of Coldwater look forward to seeing you and your wife. Best of wishes to your family for the new year.
Amy Butcher
GM
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