Was there for business so I got the Gov. Rate. Would NOT paid full price. For one, the hotel was located in a shady part of town. We didn't even want to go to the gas station next door. Secondly, the room was not clean. I went to fill the tub and once it hit towards the top of the...
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Dear Trost,
On behalf of our entire team, I would like to apologize for your recent stay with us. It is our goal at Best Western Executive Inn & Suites to exceed your expectations; however during your stay we obviously fell short. We will use the feedback you gave us to implement improvements to ensure we provide a better experience...
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Would not recommend this hotel to anyone. Horrible area. Did not feel safe parking my car at all because of the area we were in. No attractions by the hotels, luckily we were not there for vacation. There were police pulling people over and arresting them several times in front and in back of the hotel. There is another hotel...
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Dear LizzyL,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western Executive Inn & Suites we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use your feedback you gave us to implement improvements to ensure we...
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Just one night in this nice quiet hotel, everything's clean and well ordered. Pool seems to be little but fine.
Only the breakfast is standard, that is to say with not a lot of fresh things to eat, which is often the case in USA (no fruit, no yogurt, ...)
Did not have time to see around, didn't seem to...
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Dear ZHRO,
Thank you for your comments regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will...
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My boyfriend and I stayed here for 2 days and were pleasantly surprised. From the check in process to checking out it was very smooth. Kevin & Joanne at the front desl were pleasant and friendly. The hotel was clean and immaculate, the rooms were updated and modern, the doors were nice and heavy therefore allowing for a very quiet...
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Dear Valued Guest,
Thank you for taking the time to write a review on tripadvisor. We are delighted you enjoyed your stay and hope to see you again in the near future.
Warmest Regards,
Joanne
General Manager
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The hotel was very clean, reception was very friendly, professional and accomadating. The comtinental breakfast was OK bu tnothing spectacular, just your average breakfast. The rooms were perfect, then again I was given a free upgrade as it was a late afternoon check in and the rooms were open. I stayed the night in a King suite and it was...
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Dear Superlean3,
Thank you for taking the time to review our property. We are very pleased to see that you enjoyed your stay and we look forward to serving you again in the near future.
Regards,
Joanne B.
General Manager
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This hotel is across the steeet from a vacent run down paking lot. Not a nice area. The beds are horrible. Pillows were even worse and there wasn't much bedding. There morning breakfast is bad the to go cups for coffee are tiny thimble size. There are no other cups or mugs to use. The amount of urine on the...
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The hotel is very sorry to hear how your stay was with us, we have searched our records and no complaints were made during your stay. We would of loved to fix the problems you exprienced if we were given the chance to do so. Thank you for writing this review we will be working forward to correct the problems....
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Nothing but praise for this hotel. Excellent quality, Excellent, help full and friendly staff. Morning breakfast was good as well.
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We tried to check in early but our room wasn't ready so when we returned around 9p there were no non-smoking kings available and we were upgraded to a suite.
The hotel and accommodations were great.
The only problem was that it took the desk clerk at least a half hour and a call to the manager at home to...
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This is a basic hotel, no frills, and not close to anything. However, it is within a few minutes of everything. It is a new hotel, and is very clean. The beds and pillows are comfortable. The front desk people are very nice, and the vending is also above average. The wireless access is free. I travel weekly for business...
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Everthing was incredibly flawless. Being from Illinois we were looking for a ski resort (despite the unseasonably low temperatures) that was not too far and was open or making snow. We needed one that offered ski, snowboard AND tubing. We finally found a 5 1/2 hour drive to Rockford, Michigan called Pando. We stayed downton Grand Rapids at the Country...
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