I use to live in Grand Rapids and the word contemporary was not something you heard very often. In fact most people who lived there (at the time) were NOT in favor of any sort of change. The only upscale choice at the time was the Amway Grand Plaza. And even in the 90s that place felt like the 40s.... More

Stayed at this hotel for a conference. Completely enjoyed the stay. No matter which staff you ran in to at the hotel, everyone greeted you with a smile and asked how your stay is going. Rooms are decorated nice and lots of nice amenities. The hotel is right on the river bank so there are great places to walk near... More

Brought family for overnight stay. We were unable to switch from king room to two doubles. Staff wasn't really friendly. Gorgeous property, but won't stay here again. More

We chose this location because it was within walking distance of the wedding reception we were attending at the Grand Rapids Art Center. The location is very pedestrian friendly for many downtown destinations, shopping and horse drawn carriage rides. From our 11th floor room, we had expansive views of the river and the bridges were lit at night. The ambient... More

Stepped into wonderful smelling lobby up to an classy room with extras everywhere. Robes, single brew coffee maker, remote control had its own sleve, toilet paper in a monogrammed bag, reading light by bed, huge flat screen tv, and wonderful toiletries. EXCELLENT HOTEL! More

I have personally stayed at this property and found it to be exceptional. This past weekend, I booked a stay for my family who came in from out of town for my son's graduation. They used the spa for a facial, and got their hair & nails done. They loved every minute of it. The hotel provided some extra effort... More

My companion and I stayed the night of 4-21-12 at this hotel. We were pleasantly surprised by the thoughtful touches in our room such as separate LED reading lights on the headboard. We were greeted with a bag of goodies at check in: water, chocolates and snack foods. The staff was pleasant and helpful. They quickly delivered a disposable razor... More

Stayed for a very quick overnight - so didn't see much of the hotel but what we saw was great! New'ish hotel - shaped like a football - right on the river with lots of fun bars, restaurants, and concierge lounge with great view of river. Ordered room service and food was delicious - fusiony - and the spa "menu"... More

My husband and I love staying at the JW when we visit Grand Rapids. We have family there so we will continue to be regular visitors. The hotel is beautiful and new. It has wonderful view of the river and downtown Grand Rapids. The service is great. Rooms are clean and comfortable. Their breakfast is outstanding. We highly recommend this... More