Another business visit, another sweet deal on a room in the best hotel in West Michigan. ($158 on AmEx. Who knew?) This time on check-in I told the clerk, "I don't care which direction I face, just put me up as high as you can so I'll have a nice view." So unlike last time, when I was in the...
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Reviewed 3 November 2011
Dear Valued Guest,
Thank you so much for choosing to stay at the Amway Grand Plaza Hotel and for taking the time to review your experience. We are so glad that you enjoyed the gorgeous views of the city our hotel tower provides. Please stay with us again soon - perhaps sometime when you're traveling for pleasure and can enjoy...
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This is the worst hotel I have stayed in the US for service.
Having travelled from the UK in May 2012 for 5 nights stay here I had numerous service issues being completed upon my return having to chase the hotel for the $660 they reserved on my debit card and despite charging me for my room rate and extras...
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Dear Valued Guest,
Thank you for staying with us at the Amway Grand Plaza Hotel and for taking the time to share a review.
We apologize that your service experience did not measure up to our high standards.
We contacted our credit card processing service regarding this matter. The company informed us that the length of time a credit or...
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I stayed for a conference and planned on sharing the room with a colleague. I did NOT provide any information of the second person that was staying in the room with me. However, the morning after we stayed there, she went to the front desk, requested a key AND RECEIVED A KEY FOR A ROOM FOR WHICH SHE WAS NOT...
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Dear Valued Guest,
Thank you for staying with us, and for taking the time to bring this very critical issue to our attention. Our policy is that only registered guests with picture IDs to verify their identities are allowed to receive room keys.
We are investigating this situation and would like to collect more information from you. Please contact our...
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Room was booked months in advance and we told them that we needed a lower floor due to someone afraid of heights. They promised no higher than the 5th floor. When checking in found out we were on the 9th. So don't believe what they say on the phone. Other than the fear of heights, the hotel was beautiful, clean,...
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Love this hotel, right in the heart of downtown. I have stayed here a few times in the past year, there is a historic half that is very ornate and a newer glass tower that is more modern. Both have immaculate rooms. The service is fantastic and the dining options are all great. It is overall a beautiful, clean nice...
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Dear Valued Guest,
Thank you for sharing a review of the Amway Grand Plaza Hotel! We love to hear that you appreciate the historic character of our hotel and enjoy our many dining options. Thank you for choosing to stay with us multiple times per year - we truly appreciate your loyalty and look forward to seeing you again during...
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The service is amazing, always asking how they can help. The hotel is just beautiful and very classic.
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I spent four nights at the Grand Plaza -- and it's always a Grand experience. I prefer a room in the older (but totally renovated) Pantiland Hotel side of the Amway Grand Plaza. The rooms are large and spacious with nice amenities.
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Dear Valued Guest,
Thank you for staying four nights with us and for sharing about your time here! We know you have several hotel options for each night you stay in Grand Rapids, and we're honored that you chose to spend that time with us. The Pantlind side of the hotel is so rich in history, character, and ornate details...
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We attended a wedding reception in the grand ballroom of this hotel so we decided to stay at the hotel to be onsite. We stayed in the "old" hotel portion of the hotel complex, not the newer tower. I very much enjoyed the look and feel of an old classic hotel. The bathroom was VERY small and difficult to get...
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Dear Valued Guest,
Thank you so much for choosing to stay with us when you visited the Amway Grand Plaza Hotel for a wedding reception. We know you have several other hotel options in the Grand Rapids area, so we are honored that you selected us. We are very proud of the beautiful historic ballrooms and high quality catering we...
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Wonderful, beautiful hotel for anyone to enjoy! The food is absolutely first class! The service was fantastic. Could NOT be happier!
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I enjoyed my three night stay at the Amway Grand. The room was nicely appointed and the bed wonderful to sleep in. I stayed on the older side side of the hotel, not the newer side and cannot compare the rooms. Housecleaning was wonderful and thus the room was immaculate. Everyone working here was very friendly and helpful, from check-in...
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Dear Valued Guest,
Thank you for staying with us at the Amway Grand Plaza Hotel and for sharing your review! We agree that our Lady Americana beds make for a wonderful, restful sleep, and that our very talented and hard-working staff members are really what make the hotel special. We also agree that our hotel could use more signage to...
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