I'm not a real squeamish person but i seriously expected to find bugs in the bed and I didn't want to walk around with bare feet. the shower had something weird going on with grout and black stuff coming out of it that looked like potting soil. The phone didn't work. there was a hole in the wall next to...
More
Thank you for taking the time to respond in regards to your recent stay. (We wish it would have been more positive.) We take the comments made on TripAdvisor very seriously and respond accordingly.
With this being the case I want to apologize for what you experienced as it is our desire that all of guests have their expectations met...
More
Worst hotel we've ever stayed in 40 years! Dirty, stinks/reeks of smoke
In a "non smoking" motel. This "used" to be one of the best places to stay in Lansing, now it needs to be dropped to the ground and rebuilt.
More
Thank you for taking the time to let us know about your recent stay at our hotel. We take all comments about our hotel seriously and especially the one's on TripAdvisor therefore we apologize if we did not meet your expectations as that is always our goal. With that being the case if we would have been made aware of...
More
If you're even thinking of staying here...don't do it!!! Although the front desk clerk was very nice, their reservations "system" is a joke. They literally had to look for over 15 minutes to find our reservations...and I guess this is the norm there. Nice looking lobby, but that's where it ends. The hallways looked scary, the elevator seemed rickety, and...
More
Thank you for taking the time to respond about your recent stay at the hotel. Although what you experienced was not what we have wanted it none the less is important to be advised of what you experienced. To that end if you could take a moment to give me a call to discuss in more detail what you experienced...
More
We checked in. The entry way was clean. There seemed like a lot of activity that time of night around 10pm. After receiving our key, the staff sent us to another door "closer to the room". We walked into a shabby room, with a hole in the wall and not enough towels. My husband headed to the front desk to...
More
Thank you for taking the time to let us know about your stay. We take the reviews on TripAdvisor very seriously and respond accordingly. Therefore if you could please let me know what your room assignment was I will then have the operations staff respond accordingly. In regards to your other comments I have passed those along to our General...
More
Although the price was right ($45/night) the room was in horrible condition. The lamps had no lampshades. The bed's headboard was leaning against the wall. The mattress had seen better days. The sound from the pool lasted from morning to closing.
More
Thank you for taking the time to make a note about your stay at our hotel. We take these comments very seriously and therefore apologize that you were not satisfied with your stay as we want all of our guests to be pleased.
Based on your comments we are reviewing the condition of your room. Also note that, although it...
More
Rude and disrespectful managment and very unclean facilities - even staff commented on the horrible things that are occuring here!!!! We were looking to do something special with our three daughters 1/28/12 . Decided to go to a hotel as a family and go swimming and so on. Worst experience ever!!! We took many photos to document. Pool rules specifically...
More
Thank you so much for taking the time to review our hotel.
As mentioned in my e-mail to you I apologize for your experience. The comments you made are taken seriously. As a Special Projects Manager I have joined the hotel to improve the hotel and again apologize for you not being satisfied.
If I can be of further service...
More
The absolute worst hotel I have ever stayed at. My family and I stayed during an untold party. My children could not sleep until after 2 am. When we called the front desk to ask why there was a party going on right outside our room we were told there was nothing they could do about it. Am I wrong...
More
Stephanie as mentioned in my e-mail to you I apologize for the experience you had at our hotel. It is clearly not our goal for our customers to be as unsatisfied as you were.
As a Special Projects Manager it is my goal to improve the hotel and we are beginning that process as we speak.
If I may be...
More
Our room had bed bugs and the breakfast spot was awful; juice machine broken, waffle iron broken. It consisted of bread and coffee. It says free breakfast on the sign outside; but it was pretty pathetic.
More
Thank you for taking the time to respond to your experience at our hotel. Although a little belated we want to apologize and wanted to let you know we are making improvements.
As Special Project Manager I am working with managment and ownership to imrove the customer experience at the property. Our goal is to have the guest be satisfied....
More
I'm a military veteran. I've slept in vehicles and on the ground for years. I would rather sleep in the parking lot than at this hotel. Here's the information:
A group of 150 people (75 rooms) booked a buy out to this establishment. We do this once a month and while a terrific group of adults, the parties are loud,...
More
I spent the month of November at this hotel while I was working in Lansing. The room I was given was clean and very comfortable. It had all the amenities that I needed, a small refrigerator and microwave. The Atrium pool area was incredible. The live trees were giving housekeeping some grief since it was fall but I saw housekeeping...
More
If you own or manage Days Inn and Banquet Center of Lansing, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
84 Reviews
21 Reviews
28 Reviews
