The Residence Inn is nearly finished with their total overhaul. The rooms are beautiful and very comfortable. (Actually the new sofa and chair in the living room area are very uncomfortable) The new furniture is beautiful, beds are comfortable, decor is very modern and looks great. The staff has been very friendly (though when I asked the breakfast attendant for...
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Thank you for taking the time to submit a review. We hope you keep us in mind when you return to the Lansing area in July. Also, congratulations are in order for your daughter, the new ER doctor at Sparrow!
We have just finished the 3rd floor of the renovation, which means we have two floors and a lobby to...
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Although this motel is showing its age a bit, with some frayed carpet, and some faded, or chipped paint, the room, bedding and accoutrements were all clean and neat. The room sports a mini kitchen with a full size refrigerator and freezer, and enough place settings for 4, as well as a separate bedroom and new flat screen TVs in...
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David-
Thank you for choosing the Residence Inn and taking the time to leave a pleasant comment. We have started our renovations, as you know, so we will be an entirely updated property come September. How exciting! I hope you think of us again if you ever come to the Lansing area again. Thank you, David!
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I stay in Lansing a few times a year for business and love having a room with a frig. Even if I don't cook I like to have my own healthy snacks, etc. This Residence Inn is a bit older and not up to par with other RI's that I've stayed at but it is not bad. The most important...
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This place really needs to be renovated, as stated by others. I am very glad I read the other reviews and knew what we were getting into before we arrived. Otherwise I would have been scared. Saying that the rooms are kept as clean as possible considering that everything is worn out. The bedding was newish and fine. The price...
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Thank you for providing us with your feedback and your kind words about our amenities and staff! I apologize you had a negative experience regarding the conditions of our rooms. Guest satisfaction is our main priority and we are always looking for ways to improve. As you know, we have our full renovation set on the books for early February...
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Even though the hotel shows well from the exterior, there are a myriad of problems with the interior. Cracked bathroom tiles, squeaky doors. worn out and dirty furnishings - a collection of problems one does not wish to deal with during vacation. Staff says the upcoming renovations to the property as reported by other reviewers are now on hold. In...
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Thank you for your feedback and kind words about Angela and Patricia. They truly are great assets to our company. I apologize for the negative experience you encountered at our property. I want to assure you we are aware of these issues and have pointed them out to maintenance. We are scheduled for our full remodel in February and hope...
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I recently travelled through this area, driving my truck & 5th wheel for the first time, and required a place to spend one night. I wanted a large parking lot to make sure of the ease of my arrival & departure. I ended up calling the Fairfield Inn first, and found out it was not possible to drive completely around...
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The hotel is showing its age and is worn a bit. However, they are great for a longer stay as the rooms have full kitchen. Larger than an average hotel room. They even have a grocery shopping service for you. The bed was okay and the bathroom was fairly clean. The free breakfast is fairly extensive with quite a few...
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Thank you for your response! We value all comments from our guests; they help us better the Residence Inn experience. You will be happy to know our full renovation is scheduled for the first of the year and we are all very excited! After a few months we will have brand new rooms and even a new lobby/dining area.
Thank...
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I stayed at the hotel for a local DI competition. The exterior of the hotel was great. Very clean and inviting. At check in my boyfriend and I were put off by the staff who did not act very professionally. The women were not very friendly. They did not put off a professional look either.
The hotel is definitely in...
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Thank you for taking the time to bring these issues to our attention. We value and utilize all guest feedback to make improvements and create a better stay for our guests. I apologize this caused you to have a negative experience at our hotel, but I want to assure you that guest satisfaction is of the utmost importance to us...
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We stayed here twice in the last 3 months. The first time when our son moved to the Lansing area. We couldn't move him in the day we planned to so he and his girlfriend had to stay with us for the night. Our 2 bedroom suite was perfect. The sofabed was comfortable for our son. It would be nice...
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Thank you for taking the time to write a review! We at the Residence Inn are glad you make it a point to stay with us whenever you are in town! I am not sure if you've been back more recently, but we have added a nice addition to our breakfast staff. We hope she can meet your expectations as...
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Upon arriving we were greeted kindly, quickly and courteously and were in our room in no time. As soon as we walked down the hall to the elevator we were somewhat disappointed. You could tell that the hotel was a bit dated by looking at the carpets, walls and elevator. The same was obvious as we entered the room. Everything...
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Thank you for taking the time to review our facility. Reviews help us in many ways; without our guests' feedback we wouldn't be able to keep up on the wear and tear that we may not see on a daily basis. Is it possible for you to let me know which room you were in so we can take care...
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