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BEST WESTERN Laurel Park Suites

2.0 of 5
16999 South Laurel Park Drive, Livonia, MI 48154-1121
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BEST WESTERN Laurel Park Suites
Ranked #7 of 14 hotels in Livonia
3.5 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    9
    8
    3
    5
    6
Date Rating
Tampa,Fl
Senior Contributor
27 reviews 27 reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 7 May 2012

I stayed at this hotel for 4 nights in late April. I was very happy with the hotel and the great price. My room averaged about $55.00 a night including taxes. My flight arrived early in the A.M and I was very happy to be able to check in early about 11:30am. All staff I encountered were very friendly. There... More

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Indianapolis, Indiana
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 30 April 2012

Just spent a long weekend there with friends and it was one of the best travel experiences I've had in a long time. While this is not a fancy, upscale, everything included hotel (i.e. no 47" flat screen TV's with 200 channels), it is a bargain for what you get. Rooms were cleaned impeccably every day. The staff was courteous... More

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See 2 more reviews by mavid79 for Livonia
Chattanooga, TN
Senior Contributor
29 reviews 29 reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 March 2012
1
person found this review helpful

The staff made this a stand-out--from the new and eager-to-please evening clerk, to the morning clerk who printed out some essential files for me when the lobby computers were down, to the housekeeper who cheerfully refreshed my room despite having to work long hours overtime. The hotel had been completely full the night before my arrival--an event of some sort--and... More

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Carmel, Indiana
1 review
5 of 5 stars Reviewed 31 January 2012

i have been staying at this hotel for years. the staff have been very helpfull, and attends to all of my needs immediately. if there is a promblem, they take care of it immediately. the hotel was remodel and upgraded when the current ownership took up. i've meet the owner, and he seems to be very concerned about customer service.... More

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Mansfield, Ohio
1 review
1 of 5 stars Reviewed 4 October 2011

From the complete absent minded to the arrogant staff to the room that is half way to willy wonka's house. You have to stand completly over the toilet to shut the bathroom door, guessing games if the phone works. That is if your lucky enough to get into your room because the key card lock is broke when you ask... More

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irene35, General Manager at BEST WESTERN Laurel Park Suites, responded to this review
5 October 2011

I apoligize for not exceeding your expectations. We are taking your complaint to heart and are focusing on improving. Regarding the $35.00 charge - This is not a charge, a $30.00 hold is placed on your credit card per night for incidential and released at time of departure. Sincerely, Christine Assistant General Manager More

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9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 23 July 2011

Pleased with our two night stay in June. Breakfast was excellent, sausage and scrambled egg, cakes, waffles, fresh fruit cups good quality coffee and fruit juice. Room was in average condition and equipped with free internet access. Had trouble disconnecting cable from router but handyman quickly came to assist. Sheets did not appear to have been ironed so were very... More

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Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 July 2011
1
person found this review helpful

Pros: Good location. Cons: Stains all over the carpet. Terrible breakfast. Poor service. Charged my credit card twice and it has taken me months to correct. More

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struthers
1 review
1 of 5 stars Reviewed 19 June 2011

The room was dirty. The bed was as hard as a rock. The air conditioning barely worked. The hallways were hotter then hell.The continental breakfast was fair but set up stupidly, very difficult to get the food. The plates were near the end of the line, the toasted barely worked. We made reservations at least 3 weeks in advance, requested... More

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Westland, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 28 May 2011

This was the dirtiest room ive ever stayed in. There was someone else's hair in the jacuzzi, the bathroom and even the ice bucket. Yes I said the ice bucket. The air conditioner and the jacuzzi both were to loud and broke. So when maintenace came to fix it he told us it was suppose to be that loud! NO... More

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irene35, General Manager at BEST WESTERN Laurel Park Suites, responded to this review
31 May 2011

Mike, Once again, I do apologize for the inconvience that you experienced during your stay with us. Christine Masson Assistant General Manager More

Lafayette
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 15 January 2011

I stayed here on a friday night. The check in was slow, but that was due to the person in front of me which took 2 people to check him in. The room was nice, a little small, but did have a small fridge and coffee maker. My only complaint here would be the lack of tv channels. 20 channels,... More

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Additional Information about BEST WESTERN Laurel Park Suites

  • Livonia Best Western
  • Best Western Livonia
Address: 16999 South Laurel Park Drive, Livonia, MI 48154-1121
Price range (per night):* RM247 - 279

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BEST WESTERN Laurel Park Suites
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