I must agree with all the other reviews--the staff is the difference. They are just terrific. I had begun to think customer service did not exist any more, but this place has the magic touch. The only problem was the person on the kitchen on Sunday morning--not bad, just not warm and friendly like the rest and they sure have... More

Staff welcomed me and did a great job in every aspect of the stay. During social hour and breakfast, front desk staff were around making sure all was OK. I thought they did a fabulous job. The room was as expected but the staff made the difference and were deserving of the 5 star rating.

I can't say enough wonderful things about the staff at this Residence Inn!! They all treat you like family especially if you have to stay for an extended period of time. They greet you by name always ask how you are doing and go out of their way to make your stay enjoyable. If you need anything, ask and you... More

I like the spacious suites at Residence Inn and this one did not disappoint. The hotel is conveniently located near wonderful restaurants, nice supermarkets, and service providers. The friendly, caring staff at this location is truly exceptional! The breakfast attendant was friendly and accommodating. The Housekeeping staff was attentive and conscientious. Hope, evening reception attendant, was bubbly and efficient. Justin,... More

The room its ok altought a bit old in some aspects but its nice if you stay for long periods of time. The breakfast its a bit poor and the lack of continental breakfast was a bit frustrating. It could be much better bit its ok. The proximity to the shopping its cool if you are a foreigner

We have hosted a weekend-long hockey event in the Metro Detroit area for 8 years, and for the past two, our group has stayed at the Residence Inn Detroit Livonia. The rooms completely fit our needs (space for hockey bags, full-size refrigerators, oven, cooking utensils) as well - they are huge! Since we are a group, we deal directly with... More

Our family has been here for a few months. From the first day, we have had a great experience. Matt, Justin, Steve, Hope, Jessica, other front desk staff, dining staff, housekeepping and maintenance staff members, have always treated our family with respect and kindness. It's always great to see people bring their A game every day. They all give good... More

My family has never had as wonderful an experience as we did at this facility. Everyone on the staff, from the General Manager on down, is friendly, courteous, and helpful - often without being asked. Many on the staff learned our names and our preferences in food, seating, services, and kitchen/bathroom supplies. It was wonderful to be held in such... More

Great staff and updated suites. Have been staying here for 8 years. This is my first choice of all the hotels in this area. Steve and Justin are always friendly and go out of their way to make your stay enjoyable.